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Nokia SDM Certification - CARE Sample Questions:

1. CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?

A) A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.
B) The new setup should be described in the Care Plan and then shared internally and externally.
C) A contract amendment needs to be prepared, verified by lawyers and signed.
D) No need to record this as the agreement is temporary, verbal agreement should be enough.

2. Is there a need for Risk Analysis in Care?

A) No, Risk Analysis is a mandatory process in NI Project Management only.
B) Only when establishing Care for the newly negotiated contract.
C) Always, at every stage of Care planning and execution.
D) Only when needed as there is no official process.

3. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) Previous + remote emergency support.
B) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.
C) SW fault management for customization, impact analysis and 3rd party application support.
D) Help Desk for customization, SW fault management for customization, and impact analysis.

4. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
B) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
C) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
D) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.

5. What does SOX compliancy mean for an expired contract?

A) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
B) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
C) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
D) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.

Solutions: