Exam Name: Salesforce Certified Slack Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources - Plan and execute rollout strategies |
| Discovery | 10% | - Communicate Slack value proposition - Assess organizational readiness - Gather and analyze client requirements |
| Policies and Settings | 22% | - Slack Connect and app approval settings - Security and compliance configurations - Identity and access management - Analytics and dashboard usage |
| Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Channel Strategy | 10% | - Channel naming conventions and structure - Apply use cases and best practices - Design channels for collaboration and workflows |
Salesforce Certified Slack Consultant Sample Questions:
You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?
- A. Speak to the client's technical architect and encourage them to turn on app approval across the organization.
- B. Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.
- C. Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
- D. Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
Correct Answer: C 🗳️
Explanation: Only visible for TestKingIT members. You can sign-up / login (it's free).
Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?
- A. Sender(s) of the communication and delivery method
- B. Customized emojis and delivery method
- C. Sender(s) of the communication only
- D. Delivery method only
Correct Answer: A 🗳️
Explanation: Only visible for TestKingIT members. You can sign-up / login (it's free).
Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?
- A. EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
- B. EKM is an add-on product that needs to be purchased and then configured with support from Slack.
- C. EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.
Correct Answer: B 🗳️
Explanation: Only visible for TestKingIT members. You can sign-up / login (it's free).
You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?
- A. Channels Admin
- B. Users Admin
- C. Compliance Admin
- D. Roles Admin
Correct Answer: D 🗳️
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Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?
- A. Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
- B. A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
- C. A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
- D. A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
Correct Answer: C 🗳️
Explanation: Only visible for TestKingIT members. You can sign-up / login (it's free).
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