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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Which statement BEST describes the key requirements for setting up Field Operations tools and process?

A) Ensure effective Work Force Management and Subcontractor Mgt process and tools.
B) Ensure effective Work Force Management and contractor Mgt process and tools.
C) Ensure effective contractor management and Spare Part Management process and tools.
D) Ensure effective Work Force Management and Spare Part Management process and tools.

2. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
B) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
C) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.
D) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.

3. Which two Network Operations processes play key roles in supporting Network Optimization?

A) Performance Management & Fault Management.
B) Configuration Management & Fault Management.
C) Configuration Management & Technical Support.
D) Performance Management & Configuration Management.

4. When preparing for a major software upgrade what considerations MUST be planned?

A) Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.
B) Resources; rollback plan; work instructions; contact details; information to operator.
C) Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.
D) Time limits to complete the upgrade, required skills, SLA, required HW and required SW.

5. What statement BEST describes the correct solution when developing a new Field Operations organization?

A) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
B) Subcontracting high volume work to reduce costs, People located at home, Spare Parts located to meet SLA requirements 24x7.
C) Subcontracting non Telco work, People located to meet SLA response times, Spare Parts located to meet SLA requirements 24x7.
D) Subcontracting high volume work to reduce costs, People located to meet SLA response times, Spare Parts located with Field Personnel.

Solutions: