Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Certification Provider: SAP
Corresponding Certification: SAP-Certifications
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Updated: Oct 03, 2026
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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Processes | - Incident lifecycle and workflow - Ticket handling and categorization |
| Reporting and Continuous Improvement | - Process optimization in support operations - Incident reporting and analytics |
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager - Service desk configuration and usage |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)
- A. Only a customer can create a message.
- B. Within the transaction for message processing.
- C. The message processor has to call SE80.
- D. Call transaction CRMD_ORDER.
Correct Answer: B,D 🗳️
Which of the following are update types? (Choose two)
- A. Global update
- B. Local update
- C. Overtaker update
- D. Synchronious update
Correct Answer: B,D 🗳️
Which of the following objects can be tested on their own without using the whole context of a program or transaction? (Choose two)
- A. Screens
- B. Forms
- C. Authorization object
- D. Function modules
Correct Answer: A,D 🗳️
Which of the following keywords indicates the beginning of an ABAP processing block? (Choose two)
- A. START-OF-SELECTION
- B. FORM
- C. PROGRAM
- D. INCLUDE
Correct Answer: A,B 🗳️
What are key success factors in message solving? (Choose two)
- A. Work without additional help.
- B. Solve the customer's issue - no more and no less.
- C. At first, try to guess.
- D. Put yourself in the customer's shoes.
Correct Answer: B,D 🗳️
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