Ultimate Guide to Prepare Free Genesys PC-CIC-Core Exam Questions and Answer
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Genesys PC-CIC-Core certification exam is designed to test the skills and knowledge of professionals who work with Genesys PureConnect Contact Center (CIC) solutions. PureConnect: CIC Core Certification certification program is ideal for IT professionals, system administrators, and contact center managers who are responsible for the implementation, configuration, and maintenance of CIC solutions. PC-CIC-Core exam is designed to test the candidate's knowledge of the various features and functions of CIC solutions, as well as their ability to troubleshoot common issues that may arise during implementation and use.
Genesys PC-CIC-Core certification exam is designed for professionals who want to validate their knowledge and expertise in PureConnect: CIC Core. PureConnect: CIC Core Certification certification exam is designed to test the candidate's understanding of the PureConnect: CIC Core platform, its architecture, and its capabilities. PC-CIC-Core exam is also designed to assess the candidate's ability to implement, configure, and troubleshoot various features of the PureConnect: CIC Core platform.
NEW QUESTION # 15
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?
- A. System Manager
- B. Interaction Administrator
- C. Interaction Attendant
- D. Interaction Center Business Manager
Answer: C
NEW QUESTION # 16 
There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
- A. Default Schedule
- B. New Year's Day schedule
- C. After Hours schedule
- D. Month End schedule
- E. Work Week schedule
Answer: A
NEW QUESTION # 17
The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.
How would you configure the supervisor's account to provide access only to the three workgroups?
- A. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.
- B. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.
- C. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].
- D. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.
Answer: A
NEW QUESTION # 18
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
- A. Security Rights
- B. Master Administrator
- C. Access Control
- D. Administrator Access
Answer: A
NEW QUESTION # 19
Why are user objects necessary in an Interaction Center system? (Choose three.)
- A. Interaction Center user objects can automatically expire after a set period of time for temporary employees
- B. Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.
- C. Interaction Center user objects provide login security for the Interaction Client and remote access functions.
- D. Interaction Center user objects can provide security settings.
- E. Interaction Center user objects provide access to network resources.
Answer: B,C,D
NEW QUESTION # 20
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?
- A. The system will use the default client configuration for the supervisors.
- B. The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.
- C. The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.
- D. The supervisors will not be assigned any client configuration template if they invent more than one.
Answer: C
NEW QUESTION # 21
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?
- A. Interaction Designer
- B. Interaction Administrator
- C. Interaction Attendant
- D. Setup Assistant
Answer: B
NEW QUESTION # 22
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
- A. Menu Transfer
- B. Agent Transfer
- C. External Transfer
- D. Group Transfer
Answer: D
NEW QUESTION # 23
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
- A. Continue to update the phones manually. This is the most efficient process for completing this task.
- B. Use the Stations Assistant to update the firmware on the phones.
- C. There is no way to update the firmware on IP phones.
- D. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
Answer: B
NEW QUESTION # 24
What is a View in Interaction Center Business Manager?
- A. Views contain the system and custom workspaces.
- B. Views provide a way to manipulate the configuration of agents and workgroups.
- C. Views are only used to set alerts within Interaction Center Business Manager.
- D. Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
Answer: D
NEW QUESTION # 25
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?
- A. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
- B. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
- C. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
- D. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
Answer: A
NEW QUESTION # 26
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue repeat
- B. Queue audio
- C. Queue parameters
- D. Queue menu
Answer: B
NEW QUESTION # 27
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. IC Business Manager
- B. System Manager
- C. Interaction Administrator
- D. Event Viewer
Answer: A
NEW QUESTION # 28
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
- A. Sequential
- B. Round-robin
- C. Custom
- D. ACD
- E. Group Ring
Answer: A
NEW QUESTION # 29
Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
- A. Manually create each phone in the Managed IP Phones container.
- B. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
- C. Use the import wizard in the Stations container to import the phones from a .csv list.
- D. Manually create all of the phones in the Stations container.
Answer: B
NEW QUESTION # 30
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Genesys PC-CIC-Core certification exam is an essential tool for call center professionals who want to demonstrate their expertise in PureConnect: CIC Core. PureConnect: CIC Core Certification certification exam covers a variety of topics related to call center management, including routing, reporting, and analytics. By passing PC-CIC-Core exam, candidates can enhance their career prospects and demonstrate their commitment to the field.
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