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NEW QUESTION # 41
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?
- A. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
- B. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
- C. Do not migrate legacy assets and leverage external objects within salesforce to access them
- D. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
Answer: A
NEW QUESTION # 42
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
- A. Discount
- B. Promotions
- C. Offering
- D. Time Plan
Answer: B,D
NEW QUESTION # 43
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
- A. What data and from which system will be migrated
- B. What is the quality, structure and frequency of the data migration?
- C. What tools and databases will be used to perform the migration
- D. What will be the overall cost for migration?
- E. Who will be the main point of contact for migration
Answer: A,B,C
NEW QUESTION # 44
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. History of subscription updates and traceability
- B. Migrating in/out from bundle offer
- C. Supported by digital commerce API
- D. Customer can choose their plan from all pricing books.
- E. Service Continuity
Answer: A,B,E
NEW QUESTION # 45
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
- A. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
- B. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
- C. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
- D. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
Answer: C
NEW QUESTION # 46
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
- B. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- C. Model dedicated internet service as a child product of the Ethernet access device offer.
- D. Model the Ethernet access device as a child product of the dedicated internet service offer
Answer: B
NEW QUESTION # 47
UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?
- A. To identify the risk of hitting governor limit with the production load
- B. To identify the data error that was not surfaced during testing with subset of data
- C. To identify the metadata related error not previously seen with a subset of data
- D. To understand how long, the data load in production should take
Answer: A,B
NEW QUESTION # 48
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
- A. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
- B. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
- C. User, Person Account, Billing Account, Service Account, Contacts, Assets.
- D. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
Answer: D
NEW QUESTION # 49
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?
- A. Subscription
- B. Service Account
- C. Contract Line Item
- D. Service Entitlement
Answer: A
NEW QUESTION # 50
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Harmonize their business plan to reduce the complexity
- B. Access the entire architecture to identify application that can be decommission.
- C. Handle the complex business processes manually outside the IT landscape.
- D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
Answer: A,B
NEW QUESTION # 51
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?
- A. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
- B. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
- C. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
- D. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
Answer: C
NEW QUESTION # 52
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
- A. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
- B. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
- C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
- D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
Answer: C
NEW QUESTION # 53
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
- A. Modify Order
- B. Apply Promotion
- C. Change of Plan
- D. Disconnect and New order
Answer: C
NEW QUESTION # 54
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
- A. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
- B. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
- C. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
- D. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
Answer: A
NEW QUESTION # 55
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and cache the identifier in memory
- B. Use Data raptor technology to make the request and return the response to order management
- C. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- D. Design integration procedure that makes both request and returns the result to order Management.
Answer: B,C
NEW QUESTION # 56
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions.
Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud
- A. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
- B. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
- C. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
- D. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
Answer: B,D
NEW QUESTION # 57
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?
- A. Configure a Callout Orchestration item using the enhanced system interface
- B. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
- C. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
- D. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
Answer: B
Explanation:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.
NEW QUESTION # 58
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Adjustment using Context rules
- B. Promotions
- C. Customizations using CPQ Hooks
- D. Discounts.
Answer: A
NEW QUESTION # 59
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Add an Auto Add rule to include product A with bundle B
- B. Configure the cardinality Min as 1, Max 1 and default as 1
- C. Add a Recommendation rule for Product A when bundle B is added
- D. Configure the cardinality Min as 0, Max 1 and default as 1.
Answer: D
NEW QUESTION # 60
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement
- A. Calculation Matrix
- B. Price lists
- C. Fields
- D. Attribute
- E. Pricing plan
Answer: A,C,D
NEW QUESTION # 61
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
- A. Split the order into multiple order and group order items based on the service location
- B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
- C. Use the CPQ multisite feature and group the service locations and create orders for each group
- D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
Answer: D
NEW QUESTION # 62
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