Skills Measured in MB-230 Exam

The Microsoft Dynamics 365 Customer Service certification exam tests one’s knowledge of customer service. Thus, the candidates should have in-depth knowledge of the industry terminology, standards, customer service operations. They should have solid skills to meet user needs by working with Dynamics 365 customer service. To add more, they should a deep comprehension of knowledge management, SLAs, Power Virtual Agents, Customer Service Insights, as well as Omnichannel for Customer Service.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Microsoft Dynamics 365 Customer Service Functional Consultant Certification Exam (MB-230) is a valuable certification for professionals in the customer service industry. Microsoft Dynamics 365 Customer Service Functional Consultant certification validates the skills and expertise of candidates in delivering quality customer service, managing cases, and analyzing data. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized globally and can enhance the career prospects of professionals in the customer service industry.

Microsoft Dynamics 365 Customer Service Functional Consultant Certification Exam (MB-230) is a specialized certification exam that focuses on the expertise of candidates in the field of customer service. MB-230 exam validates the skills and knowledge of candidates in delivering quality customer service experience, managing cases, and analyzing data. Microsoft Dynamics 365 Customer Service Functional Consultant certification is designed for professionals who aspire to work as customer service functional consultants.

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Microsoft MB-230 certification exam is intended for professionals who work with Microsoft Dynamics 365 Customer Service and want to demonstrate their expertise in customer service functional consulting. MB-230 exam measures the candidate's ability to create and configure customer service environments, integrate Microsoft Dynamics 365 with other applications, and customize customer service features to meet business needs. Microsoft Dynamics 365 Customer Service Functional Consultant certification is an ideal way to validate your skills and knowledge of customer service functional consulting with Microsoft Dynamics 365.