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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A) An account record with record type Billing
B) An account record with record type Service Aggregator
C) An account record with record type Consumer
D) An account record with record type Service

2. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Payment reminders
B) Rate change notifications
C) Electronic funds transfers
D) Customer satisfaction surveys

3. The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

A) Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.
B) Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration
C) Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.
D) Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets

4. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
B) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
C) The billing system can query Salesforce every night to retrieve changes made to contacts.
D) Salesforce can send the updated information to the billing system in real-time or batch if it's required,

5. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Work with an external debt collection agency to ensure customers pay their outstanding amount.
B) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
D) Use the Create Payment Plan action in the Contact Center Console.

Solutions: