Exam Name: Enterprise Storage Technical Support V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Specialist
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IBM C4090-958 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Post Installation Support | 6% | - Facilitate hardware setup - Recommend system management tools |
| Apply Product Information | 45% | - Knowledge of IBM storage products (DS8000, XIV, SONAS) - Tools and processes for customer insight - Compare IBM solutions to competitive offerings |
| Evaluate and Establish Customer Environment and Plans | 37% | - Assess current customer environment - Gather technical requirements and TCO analysis - Differentiate product features and architectures |
| Installation Planning and Migration | 12% | - Identify migration risks - Create implementation plans |
IBM Enterprise Storage Technical Support V3 Sample Questions:
A customer with Brocade-based fabrics is looking for a quick and simple cost-effective method to gather information about the SAN environment. The informational items desired include total number of active ports, unused ports by switch, ISL oversubscription ratios, and a Visio diagram.
What should the technical specialist suggest to the customer?
- A. Tivoli Storage Productivity Center Select
- B. Tivoli Storage Manager
- C. Brocade SAN Health
- D. IBM Directorv6.3.1
Correct Answer: C 🗳️
A pre-install Technical Delivery Assessment (TDA) for an XIV Gen3 system is designed to ensure what?
- A. readiness to implement and support the solution
- B. correct warranty is in place
- C. correct software maintenance is in place
- D. weight reduction option has been ordered
Correct Answer: A 🗳️
A customer who has a mixed block and file storage environment and a combination of IBM and other vendor storage arrays has requested the following from a technical specialist 1 provide current capacity reporting and prediction 2, provide data placement policy recommendations 3 make technology recommendations based on the information provided by 1 and 2.
Which tool will help the technical specialist gather the information necessary to make the recommendations in part 3?
- A. Tivoli Storage Productivity Center
- B. Capacity Magic
- C. 1BM Director
- D. Disk Magic
Correct Answer: A 🗳️
What are the technical specialist's responsibilities with respect to the SOLW (Statement of Limited Warranty)?
- A. Explain the warranty terms to the customer after the deal is complete.
- B. Ensure the base level warranty meets the customer's requirements.
- C. None, this is handled by the Service Support Representative when he installs the equipment.
- D. None, this is handled by the support center once the system is installed
Correct Answer: B 🗳️
A customer is considering a ProtecTIER TS7650G solution with IBM storage to be purchased at the same time. Which tool or resource should the technical specialist utilize to determine the required amount of File Systems for metadata and user data?
- A. IBM Redbooks
- B. Capacity Magic
- C. IBM Performance Planner tool
- D. IBM Tape Reporter tool
Correct Answer: C 🗳️
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