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  • Total Questions: 65
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The price of the 6202 exam is $125 USD.

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  • Installation
  • Implementation Testing and Validation
  • Implementation Preparation
  • Implementation Troubleshooting
  • Configuration

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Avaya Aura Contact Center Implementation 6202 Exam

Avaya Aura Contact Center Implementation 6202 Exam is related to Avaya Implementation Professional Specialist Certification. This exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Certification Path

The Avaya Aura Contact Center Implementation certification path includes only one 6202 certification exam.

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Avaya 6202 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Configuration- System setup and initial configuration
  • 1. Basic system parameter configuration
    • 2. Software installation procedures
      Topic 2: Avaya Aura Contact Center Architecture- Core components and system architecture
      • 1. Deployment models and topology
        • 2. Contact Center server components overview
          Topic 3: Agent and Queue Administration- Agent configuration and management
          • 1. Agent login and skill assignment
            • 2. Queue setup and management
              Topic 4: Troubleshooting and Maintenance- System monitoring and issue resolution
              • 1. Log analysis and diagnostics
                • 2. Performance monitoring basics
                  Topic 5: Routing and Call Flow Management- Contact routing logic
                  • 1. Skill-based routing configuration
                    • 2. Call vectoring and scripting basics

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