Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 6202 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura(TM) Contact Center Implementation Exam 6202 |
| Exam Number: | 6202 |
| Related Certifications: | Avaya Contact Center Solutions Avaya Aura Contact Center |
| Exam Format: | Multiple Choice Questions |
| Available Languages: | English |
| Recommended Training: | Avaya Official Training Courses |
| Exam Registration: | Avaya Certification and Training Portal Pearson VUE Avaya Exams |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or authorized testing center (Pearson VUE) |
| Pre Condition: | Recommended: Familiarity with Avaya Aura Contact Center fundamentals and basic telephony concepts |
| Official Syllabus URL: | https://www.avaya.com/training/ |
Avaya 6202 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Contact Center Architecture | - Core components and system architecture
|
| Topic 2: Routing and Call Flow Management | - Contact routing logic
|
| Topic 3: Installation and Configuration | - System setup and initial configuration
|
| Topic 4: Troubleshooting and Maintenance | - System monitoring and issue resolution
|
| Topic 5: Agent and Queue Administration | - Agent configuration and management
|
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The Avaya Aura(TM) Contact Center Implementation syllabus spans 5 domains, headlined by Installation and Configuration, Agent and Queue Administration, and Routing and Call Flow Management. The full weighted outline is in the syllabus section above — our materials strictly follow it, and so should your study plan.
For the Avaya Aura(TM) Contact Center Implementation, Avaya recommends these training resources:
Training courses teach the material; repeated practice makes it stick. Add 65 practice questions from TestKingIT to either option and key knowledge moves from short-term memory to exam-ready reflex.
The 6202 exam — formally the Avaya Aura(TM) Contact Center Implementation Exam — is Avaya's certification exam for validating professional skills with its technologies; passing it earns the Avaya Aura(TM) Contact Center Implementation certification, a Professional-level credential. It is popular among job seekers for a simple reason: employers trust vendor-issued proof of skill. It also opens the path toward Avaya Aura Contact Center, Avaya Contact Center Solutions.
You can book the Avaya Aura(TM) Contact Center Implementation through these official channels:
One scheduling note: the 6202 exam is delivered Online proctored or authorized testing center (Pearson VUE) — keep that in mind when choosing your session.
Recommended: Familiarity with Avaya Aura Contact Center fundamentals and basic telephony concepts
Vendor policies change from time to time, so before scheduling, confirm the current criteria on the official Avaya exam page.
Yes — TestKingIT offers a free PDF demo of the 6202 practice questions so you can evaluate the content quality and verified answers before paying anything. Once you purchase, 365 days of free updates are included, and if the product expires, the update service renews at a 50% discount from your member zone.
Avaya Aura(TM) Contact Center Implementation Sample Questions:
When commissioning an Avaya Aura(TM) Contact Center, You need to associate the Communication
Control Toolkit (CCT) with a Contact Center Manager Server ( CCMS) Assume the CCMS has Open
Queue enabled
Which process is used to associate a CCT server with CCMS?
- A. In the Communication Control Toolkit (CCT) WebAdmin interface go to Providers, then to Passive, then
to Terminate, to Add Terminate - B. In the Contact Center Manager Server (CCMS) Windows interface go to Avaya, then to Contact Center,
then to Manager Server, to Network Configuration - C. In the Contact Center Manager Administration (CCMA) web interface go to Launchpad, then to
Configuration, then to Server, to Add Server - D. In the Communication Control Toolkit (CCT) Windows interface go to Avaya, then to Contact Center,
then to CCT, then to CCT Console, to Server Configuration - E. In the Contact Center Manager Server (CCMS) Windows interface go to Avaya, then to Manager
Server, to Server Configuration
Correct Answer: D 🗳️
You are configuring the Contact Center Manager Server (CCMS) operating system as part of the
pre-installation tasks
What is a valid name for the server computer name?
- A. Toronto2_
- B. 2Toronto
- C. Toronto2
- D. Toronto 2
Correct Answer: C 🗳️
You have just completed installing Contact Center Manager Administration (CCMA) and Security
Framework. An external LDAP user heeds to the are created via the Unified Communications Manager
(UCM)
Which configuration must be run before creating the user?
- A. The CCMA User Migration tool must be used to configure the LDAP server
- B. The user must be created via Access and Partition Management under the CCMA
- C. Configure the LDAP server information under he external authentication
- D. Under the Add Administrative user window choose Authentication type-External and configure the
server IP
Correct Answer: C 🗳️
Which process is performed by the Contact Center Server database migration tool during an
upgrade?
- A. It migrates Avaya Aura(TM) Contact Center applications to new server platforms
- B. It upgrades all processes to Avaya Aura(TM) Contact Center
- C. It extracts customer data and prepares it for the upgrade to Avaya Aura(TM) Contact Center
- D. It creates a new database for the upgrade to Avaya Aura(TM) Contact Center
Correct Answer: C 🗳️
A company is planning to implement a stand-alone Contact Center Manager Server (CCMS) license
with 50 Voice Agents
Which license type should the company purchase?
- A. Nodal Enterprise
- B. Essential
- C. Nodal NCC
- D. Corporate Enterprise
Correct Answer: B 🗳️
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