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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The arrow an the CMS menu is up
B) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
C) The /cms/install/logdir/admin. log shows a link is operational.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) From the CMS menu. Maintenance Connection Status shows a link operational.

2. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: survivable
B) Measured: external
C) Measured: both
D) Measured: internal

3. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Skill
B) Agent
C) Split
D) Vector

4. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
B) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
C) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
D) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.

5. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) EWT- Expected Wait Time
B) Avaya Business Advocate
C) Percent in Service Level
D) ASA-Average Speed of Answer

Solutions: