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NEW QUESTION # 98
What are three options available to the administrator to help with this issue? Choose 3 answers
- A. Deactivate unnecessary validation rules.
- B. Move some page components behind a tab.
- C. Remove some of the fields displayed.
- D. Convert all Process builders to flows.
- E. Reduce the number of related lists displayed.
Answer: B,C,E
Explanation:
Move some page components behind a tab, remove some of the fields displayed, and reduce the number of related lists displayed are three options available to the administrator to help with this issue. Moving some page components behind a tab can help reduce the loading time of a record page by hiding some components until they are needed by the user. Removing some of the fields displayed can help reduce the loading time of a record page by minimizing the number of queries and calculations that need to be performed when rendering the page. Reducing the number of related lists displayed can help reduce the loading time of a record page by limiting the amount of data that needs to be retrieved and displayed on the page
NEW QUESTION # 99
A user accidentally created a duplicate opportunity and is unable to delete the duplicate record.
What should an administrator do to troubleshoot this issue?
- A. Run a report of all opportunities to identify other possible duplicates.
- B. Advise the user to mark the duplicate opportunity Closed Lost and keep it in the system.
- C. Change the user's profile to System Administrator so they have full permissions to delete object records.
- D. Check the user profile permissions on the Opportunity object to see if they have permission to delete.
Answer: D
Explanation:
The user profile permissions on the Opportunity object is the item that the administrator should review to find out why the user is unable to delete the duplicate record. The user profile permissions determine what users can do with records and objects in Salesforce, such as creating, editing, deleting, viewing, or sharing. In this case, the administrator should check if the user has the Delete permission on the Opportunity object, which allows them to delete opportunity records that they own or have access to. If not, the administrator can either grant them this permission or delete the record for them. References: https://help.salesforce.com/s
/articleView?id=sf.admin_general_permissions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
admin_object_permissions.htm&type=5
NEW QUESTION # 100
A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi- factor authentication.
Which two area should the administrator review to understand potential root causes?
Choose 2 answers
- A. Login History
- B. Debug Logs
- C. Identity Verification History
- D. Setup Audit Trail
Answer: A,C
Explanation:
Identity verification history and login history are two areas that the administrator can review to understand potential root causes of multi-factor authentication issues. Identity verification history shows the methods and results of identity verification attempts for a user, such as email verification, SMS verification, or app verification. Login history shows the status, source, and location of login attempts for a user, as well as any login errors or challenges that occurred. These two areas can help the administrator identify if the user entered the correct verification code, if the user's device or app is compatible with multi-factor authentication, or if there are any network or security issues that prevent successful verification. References: https://help.
salesforce.com/s/articleView?id=sf.identity_verification_history.htm&type=5 https://help.salesforce.com/s
/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 101
At Cloud Kicks, users are able to run reports. However, when users try to export a report, they are taken to a login screen and prompted for additional verification.
What is causing this issue?
- A. Exporting Is configured to require a high assurance session.
- B. The users are logged Into an Insecure network.
- C. The users' profile is missing the Export Reports permission.
- D. Users need to update their browser to the latest version.
Answer: A
Explanation:
A high assurance session is a type of session security level that requires users to verify their identity using a second factor of authentication, such as Salesforce Authenticator, a verification code, or a security key.
Administrators can configure certain actions or permissions to require a high assurance session, such as exporting reports, viewing encrypted data, or accessing connected apps.
If users are able to run reports but are taken to a login screen and prompted for additional verification when they try to export a report, it could be because exporting is configured to require a high assurance session.
This means that users need to use a second factor of authentication to export reports, even if they have already logged in with their username and password. References: https://help.salesforce.com/s/articleView?id=sf.
identity_verification.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.security_sessions.
htm&type=5
NEW QUESTION # 102
The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.
What should the administrator recommend to solve this?
- A. Create a cross-object formula.
- B. Use a picklist field.
- C. Make a Rollup Summary.
- D. Add a lookup field to Account.
Answer: A
Explanation:
A cross-object formula is a formula that references fields from related objects. The administrator can create a cross-object formula field on the Case object that displays the current status from the Account. This field can be used in validation rules and other processes. References: https://help.salesforce.com/s/articleView?id=sf.
tips_on_building_formulas_cross_object_formulas.htm&type=5
NEW QUESTION # 103
AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?
- A. Workflow Rules
- B. Auto-Response Rules
- C. Assignment Rules
- D. Escalation Rules
Answer: C
Explanation:
Escalation rules are rules that automatically escalate cases if they have not been resolved within a certain time frame or meet certain criteria such as priority or status. Escalation rules can perform actions such as changing ownership of cases, sending email notifications, or creating tasks for users or queues. By using escalation rules, AW Computing can ensure that cases are properly prioritized and handled within their SLA time limit.
Assignment rules are rules that automatically assign cases to users or queues based on criteria such as case origin, type, or product. Assignment rules can also send email notifications to users or customers when a case is assigned. By using assignment rules, AW Computing can ensure that cases are routed to the right agents or teams based on their skills and availability. References: https://help.salesforce.com/s/articleView?id=sf.
case_escalation_rules_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
customize_caseassign.htm&type=5
NEW QUESTION # 104
Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue?
Choose 3 answers
- A. Review the Error Email for the Process Builder and rectify the issues.
- B. Have the users refresh the Account page so they get the current Process Builder.
- C. Manually make the updates to the Account as the logged-in user.
- D. Deactivate the Process Builder in production.
- E. Fix the Process Builder in a sandbox and migrate the change to production.
Answer: A,D,E
Explanation:
To resolve the issue with the Process Builder, the administrator should do the following steps:
* Review the Error Email for the Process Builder and rectify the issues. The error email contains information about what caused the error and how to fix it.
* Deactivate the Process Builder in production. This will prevent further errors from occurring while the administrator fixes the Process Builder.
* Fix the Process Builder in a sandbox and migrate the change to production. This will ensure that the Process Builder is tested and validated before deploying it to production. References: https://help.
salesforce.com/s/articleView?id=sf.flow_troubleshoot_error_email.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.flow_deploy.htm&type=5
NEW QUESTION # 105
Sales teams at Cloud Kicks ask each visiting customer to fill out a form that capturing their contact information and some basic footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shows are added to the inventory that matches their preferences.
The sales team wants to be able to track this in Salesforce and see the information when viewing the contact Record.
Which two ways should the administrator configure this requirement?
Choose 2 answers
- A. Data Loader
- B. Lightning Object Creator
- C. Lookup Field
- D. Schema Builder
Answer: A,B
Explanation:
Data Loader is a tool that allows administrators to import, export, insert, update, delete, or upsert records in Salesforce using CSV files. Data Loader can handle large data sets and complex data transformations. Data Loader can be used to import records for a custom object from a spreadsheet. Lightning Object Creator is a tool that allows administrators to create custom objects in Salesforce from spreadsheets. Lightning Object Creator can automatically map spreadsheet columns to fields and create relationships between objects.
Lightning Object Creator can be used to create a custom object from a spreadsheet and import records at the same time.
NEW QUESTION # 106
Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account.
What kind of field should the administrator create in the custom object?
- A. Hierarchical Relationship
- B. Master-Detail Relationship
- C. External Relationship
- D. Lookup Relationship
Answer: B
Explanation:
A lookup relationship is a type of field that links one object to another object. It allows you to access related data from another object and display it on a record page. A lookup relationship can be used to link the custom object that stores financial information to the Account object, so that only finance team members can see the related financial information about the account. References: https://help.salesforce.com/s/articleView?id=sf.
relationships_lookup.htm&type=5
NEW QUESTION # 107
Which three fields should be used as filter criteria? Choose 3 answers
- A. A formula field that calculates a price for the listing.
- B. A phone field that provides the full phone number of the seller.
- C. A multi-select picklist field that designates features of the listing.
- D. A number field that designates the square footage of the listing.
- E. A picklist field that designates the county of the listing.
Answer: B,D,E
Explanation:
A phone field that provides the full phone number of the seller, a number field that designates the square footage of the listing, and a picklist field that designates the county of the listing should be used as filter criteria because they are fields that can be used to narrow down the report results based on specific values or ranges. A multi-select picklist field that designates features of the listing and a formula field that calculates a price for the listing should not be used as filter criteria because they are fields that cannot be filtered on in reports. References: https://help.salesforce.com/s/articleView?id=sf.reports_filtering.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.reports_fields_unavailable.htm&type=5
NEW QUESTION # 108
Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders. If the opportunity is in the Proposal stage a week before the close date, they want an email sent to the opportunity owner and manager. If the Budget Approved custom field is checked, the managers want to be notified immediately.
How should these requirements be met without using code?
- A. Create a schedule-triggered flow. Configure the trigger to flow weekly.
- B. Create a record-triggered flow with scheduled paths. Configure the trigger to flow before the record is saved.
- C. Create a record-triggered flow with scheduled paths. Configure the trigger to flow after the record is saved.
- D. Create a schedule-triggered flow for the Opportunity object. Configure the trigger to flow daily.
Answer: C
Explanation:
A record-triggered flow lets you automate actions when a record is created or updated. You can use scheduled paths to schedule actions relative to a date field on the record, such as close date. You should configure the trigger to flow after the record is saved so that you can access the updated field values. References:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_types_record.htm&type=5
NEW QUESTION # 109
An administrator need a business process automated, but only for certain user and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger.
What software requirement should the administrator request so that process execution can be declaratively controlled?
- A. Use a custom permission set that is assigned to the user.
- B. Use Process Automation Setting in Setup to the appropriate users or profiles.
- C. Use a System permission that is assigned to the user or profile.
- D. Use Apex Class Access to assign the Apex code to the user or profile.
Answer: A
Explanation:
Use a custom permission set that is assigned to the user because custom permissions are a way to grant access to custom processes or functionality based on user profiles or permission sets. Custom permissions can be referenced by Apex code, validation rules, flows, or other logic to control whether a process should run for a user or not. Custom permissions can be used to declaratively control process execution by assigning them to users or profiles.
NEW QUESTION # 110
AW Computing has a private sharing model for Its accounts, but a sales rep occasionally needs ass/stance from an engineer. What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data security?
- A. Permission Set Group
- B. Account Teams
- C. Custom Profile
- D. Permission Set
Answer: B
Explanation:
Account teams are groups of users who work together on an account. Administrators can enable account teams and grant team members different levels of access to accounts and related records such as contacts, opportunities, and cases. By using account teams, Cloud Kicks can grant engineers access to the necessary accounts when they need assistance from them, while maintaining data security for other accounts that they do not need to access. References: https://help.salesforce.com/s/articleView?id=sf.accountteam.htm&type=5
NEW QUESTION # 111
The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log In. The administrator would now like to look at how many users have successfully used it since It was rolled out.
What are two ways the administrator can get this Information?
Choose 2 answers
- A. Export Login History and filter based off of Authentication Method Reference,
- B. Create a new view In Identity Verification History, specifying Method.
- C. Open the Login Access Policies In Setup which shows how many users are using MFA.
- D. Run a session setting report, specifying login methods by user.
Answer: A,B
Explanation:
Salesforce Authenticator is an app that adds an extra layer of security for logging into Salesforce by requiring users to verify their identity using their mobile device after entering their username and password on Salesforce login page. To see how many users have successfully used Salesforce Authenticator since it was rolled out, an administrator can use two methods:
* A) Create a new view In Identity Verification History, specifying Method.
Identity Verification History is a tool that shows information about each identity verification event for users in your org, such as the date and time, the verification method used, the IP address, and the status of the verification. By creating a new view in Identity Verification History and specifying the method as Salesforce Authenticator, an administrator can see how many users have used the app to verify their identity when logging in. References: https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.
htm&type=5
* D) Export Login History and filter based off of Authentication Method Reference.
Login History is a tool that shows information about each login attempt for users in your org, such as the date and time, the username, the source IP address, the login type, and the status of the login. By exporting Login History as a CSV file and filtering based on the Authentication Method Reference column, an administrator can see how many users have used Salesforce Authenticator as their authentication method when logging in.
References: https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 112
A sales rep at Ursa Major Solar was assigned to a role under their manager and is the record owner of several opportunities; however, the sales rep is missing from the manager's forecast.
What should the administrator review to solve this issue?
- A. Allow Override Forecasts
- B. Enable manager adjustments
- C. Allow Forecasting
- D. Enable owner adjustment
Answer: C
Explanation:
Allow Forecasting is what the administrator should review to solve this issue. Allow Forecasting is a user permission that enables users to access and edit forecasts. If a user does not have this permission, they will not be able to see their own forecast or any forecasts below them in the role hierarchy. Therefore, the administrator should make sure that the sales rep has this permission enabled on their profile or permission set.
NEW QUESTION # 113
DreamHouse Realty currently deals only with single-family homes but is expanding its business it include condos in large cities. There are some features and amenities that inly apply to condos, such as the amount of a deposit and concierge services.
How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the record?
How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the record?
- A. Make is custom Lightning page to display specific fields based on the type of property.
- B. Build a Lightning component to display fields that only apply to condos.
- C. Create a Record Type for the type of property and custom page layouts for each.
- D. Configure a validation rule to display fields based on the type of property the user is viewing.
Answer: C
Explanation:
A record type allows administrators to offer different business processes, picklist values, and page layouts to different users based on their profiles. By creating a record type for the type of property (single-family home or condo), DreamHouse Realty can assign different page layouts to each record type that display only relevant fields for each property type. The record type can also determine which sales process and path are available for each opportunity. References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.
htm&type=5
NEW QUESTION # 114
An administrator is planning he release process for the year. The team will be using change sets to process deployment to production.
Which three best practices should be considered?
- A. Make sure change sets are limited to 10,000 files.
- B. Plan your deployments around the production and sandbox maintenance schedules.
- C. Make sure to deploy all dependent components.
- D. Be sure to test only after business hours the data after deployment.
- E. Use matching names for global publisher layouts and Outlook publisher layouts.
Answer: A,B,C
Explanation:
Planning deployments around maintenance schedules ensures that there are no interruptions or delays in the deployment process. Deploying all dependent components ensures that there are no missing metadata or references that could cause errors or failures in the deployment. Limiting change sets to 10,000 files ensures that the deployment does not exceed the maximum size limit for change sets
NEW QUESTION # 115
AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has an additional incentive to add the keyboards to every sale. The administrator already added the product to Salesforce but the reps are unable to select the product on the opportunity.
Which two options should an administrator check to ensure the product is available?
Choose 2 answers
- A. Confirm the correct price book is selected on the opportunity.
- B. Verify the product has a start date entered.
- C. Ensure the product is associated with the correct price book.
- D. Make sure the price book Is in the company currency.
Answer: A,C
Explanation:
Two options that the administrator should check to ensure the product is available are:
* Confirm the correct price book is selected on the opportunity. A price book is a list of products and their prices that can be added to an opportunity. An opportunity can have only one price book at a time, and the products that are available for selection depend on the price book that is chosen. Therefore, the administrator should check if the opportunity has the right price book that contains the new keyboard product.
* Ensure the product is associated with the correct price book. A product is a good or service that can be sold in Salesforce. A product can be associated with one or more price books, depending on how it is priced for different markets or segments. Therefore, the administrator should check if the new keyboard product is added to the appropriate price book that is used by the opportunity.
The other two options are incorrect because:
* Making custom fields does not affect the availability of products on an opportunity. Custom fields are used to store additional information or calculations on an object, but they do not determine which products can be selected from a price book.
* Turning on field tracking does not affect the availability of products on an opportunity. Field tracking is used to monitor changes to certain fields on an object and display them in a history related list, but it does not determine which products can be selected from a price book.
References: https://help.salesforce.com/s/articleView?id=sf.products_pricebooks.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.products_define.htm&type=5
NEW QUESTION # 116
The VP of sales at AW Computing utilizes a Lead report grouped by Country and Lead Source to show where the leads are coming from. The number of leads vanes greatly for each Country.
What should the administrator configure on the report to show the Lead Source effectiveness for each country?
- A. PARENTGROUPVAL Function
- B. Bucket fitters
- C. PREVGROUPVAL function
- D. The 'Show Unique Count*
Answer: A
Explanation:
The PARENTGROUPVAL function is a formula function that returns the value of a parent group in a report.
It can be used to compare values across different groupings and show relative performance. In this case, the administrator can use this function to show the lead source effectiveness for each country by calculating the percentage of leads from each lead source divided by the total number of leads for each country. References:
https://help.salesforce.com/s/articleView?id=sf.reports_formulas_parentgroupval.htm&type=5
NEW QUESTION # 117
Soles reps at AW Computing hove asked the Administrator to help them close deals faster on the Salesforce mobile app when they're in the new. They want to be able to quickly close an opportunity and have key fields, like status, pre populated to Closed Won.
What should an administrator create to achieve this?
- A. Enhanced Related Lists
- B. Object-specific Quick Action
- C. Global Quick Action
- D. Lightning Component
Answer: B
Explanation:
An object-specific quick action is a type of action that allows users to do something in the context of a specific object, such as creating or updating a record, logging a call, sending an email, or launching a custom action. In this case, the administrator can create an object-specific quick action on the opportunity object that pre-populates certain fields with predefined values and allows users to quickly close an opportunity from the Salesforce mobile app. References: https://help.salesforce.com/s/articleView?id=sf.actions_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.actions_objectspecific_actions.htm&type=5
NEW QUESTION # 118
An administrator is asked to create a report to calculate the year-over-year changed in the dollar amount of a company's opportunities.
What reporting tool should be used to complete this request?
- A. A joined report with two report blocks for each year
- B. A custom summary formula with PARENTGROUPVAL function
- C. A custom summary formula with the PREVGROUPVAL function.
- D. A row-level formula to compare amounts grouped by year.
Answer: C
Explanation:
A custom summary formula is a formula that calculates values from summary fields in reports such as sums, averages, counts, etc. Custom summary formulas can use functions such as PREVGROUPVAL which returns the value of a field from the previous row at the same grouping level. By using a custom summary formula with the PREVGROUPVAL function, an administrator can create a report to calculate the year-over-year change in the dollar amount of a company's opportunities by subtracting the amount from the previous year from the amount from the current year and dividing by the amount from the previous year. References:
https://help.salesforce.com/s/articleView?id=sf.reports_builder_summary_formulas.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.reports_builder_functions.htm&type=5
NEW QUESTION # 119
Users at AW Computing use a custom object to manage order*. All profiles share a single page layout.
Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout.
What should an administrator recommend?
- A. Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
- B. Configure two separate permission sets and assign the appropriate permissions to each user.
- C. Create separate record types for the Customer Service and Sales users' records.
- D. Make two separate Lightning record pages and assign them to the applicable profiles.
Answer: A
Explanation:
Dynamic actions are actions that appear on Lightning record pages based on criteria such as field values or user profiles. Dynamic actions allow administrators to customize which actions are available for users on different record types or page layouts without creating multiple page layouts for each scenario. By using dynamic actions and conditional visibility for accounts at AW Computing, administrators can show only relevant actions for customer service and sales users based on their situation. References: https://help.
salesforce.com/s/articleView?id=sf.dynamic_actions_overview.htm&type=5
NEW QUESTION # 120
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