CSA Dumps with Practice Exam Questions Answers
CSA by Certified System Administrator Actual Free Exam Practice Test
NEW QUESTION 22
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
- A. Define Data Source, Select Transform Map, Run Transform
- B. Select Import Set, Select Transform Map, Run Transform
- C. Load Data, Create Transform Map, Run Transform
- D. Select Data Source, Schedule Transform
Answer: B
NEW QUESTION 23
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a
user?
- A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
- B. REQ (Number)>RITM (Number)>TASK (Number)
- C. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
- D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)
Answer: B
NEW QUESTION 24
Record numbers have to be manually incremented
- A. True
- B. False
Answer: B
NEW QUESTION 25
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- A. Mapping fields using an SLA
- B. Mapping fields using a Field Map
- C. Mapping fields using the Import Log
- D. Mapping fields using Transform History
Answer: B
NEW QUESTION 26
The baseline Service Catalog homepage contains links to which of the following components?
- A. Record Producers, Order Guides, and Catalog Items
- B. Order Guides, Catalog Items, and flows
- C. Record Producers, Order Guides, and Item Variables
- D. Order Guides, Item Variables, and flows
Answer: A
NEW QUESTION 27
Which one of the following is NOT a type of Visual Task Board?
- A. Flexible
- B. Freeform
- C. Guided boards
- D. Feature
Answer: D
Explanation:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_BoardStructure.html
NEW QUESTION 28
What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?
- A. Connect Chat
- B. Virtual Agent
- C. live Feed
- D. Answer Agent
Answer: B
NEW QUESTION 29
From the User menu, which actions can a user select? (Choose three.)
- A. Log Out ServiceNow
- B. Elevate Roles
- C. Impersonate Users
- D. Approve Records
- E. Send Notifications
- F. Order from Service Catalog
Answer: A,B,C
NEW QUESTION 30
Which one of the following statements best describes the purpose of an Update Set?
- A. By default, an Update Set includes customizations, Business Rules, and homepages
- B. An Update Set allows administrators to group a series of changes into a named set and then move this
set as a unit to other systems - C. By default, the changes included in an Update Set are visible only in the instance to which they are
applied - D. An Update Set is a group of customizations that is moved from Production to Development
Answer: B
NEW QUESTION 31
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
- A. Web Intelligence
- B. Virtual Agent Helper
- C. Incident Auto-Resolution
- D. Ticket Resolver
Answer: C
NEW QUESTION 32
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
- A. Connect Chat
- B. Virtual Agent
- C. live Feed
- D. Answer Agent
Answer: B
NEW QUESTION 33
Which of the following allows a user to edit field values in a list without opening the form?
- A. List Editor
- B. Edit Menu
- C. Form Designer
- D. Data Editor
Answer: A
NEW QUESTION 34
What are the two aspects to LDAP Integration?
- A. Data Population
- B. Data formatting
- C. Authorization
- D. Authentication
Answer: A,D
NEW QUESTION 35
Business Rules are used to enforce mandatory data on a form.
- A. True
- B. False
Answer: B
NEW QUESTION 36
What are the four knowledge workflows available in the ServiceNow base instance?
- A. Instant Publish: Immediately publishes a draft article without requiring an approval
- B. Instant Retire: Immediately retires a published article without requiring an approval
- C. Approval publish: Request approval from a manager of the knowledge base before moving the article it
the publish state - D. Retire Knowledge: Moves a knowledge article to the retired state.
Answer: C
NEW QUESTION 37
When working on a form, what is the difference between Insert and Update operations?
- A. Insert creates a new record and Update saves changes, both exit the form
- B. Insert creates a new record and Update saves changes, both remain on the form
- C. Insert saves changes and exits the form, Update saves changes and remains on the form
- D. Insert saves changes and remains on the form, Update saves changes and exits the form
Answer: A
NEW QUESTION 38
_______________ is a computer program running as a service; a physical computer dedicated to running one
or more services, or a system running a database.
Answer:
Explanation:
Server
NEW QUESTION 39
Which tool is used for creating dependencies between configuration items in the CMDB?
- A. Cl Class Manager
- B. CMDB Builder
- C. CI Service Manager
- D. CI Relationship Editor
Answer: A
NEW QUESTION 40
What Is the purpose of the Fitter navigator In the Application Navigator?
- A. Collapse and expand applications
- B. List applications In order of Top Requests
- C. Filter applications in order of use
- D. Quickly navigate to applications and modules
Answer: A
NEW QUESTION 41
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and
management assignments.
- A. True
- B. False
Answer: A
NEW QUESTION 42
How is the Event Log different from the Event Registry?
- A. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were
triggered during the day (24-hour period) - B. Event Log is the same as the Event Registry
- C. Event Log is formatted in the Log style, the Event Registry displays different fields
- D. Event Log contains generated Events, the Event Registry is a table of Event definitions
Answer: D
NEW QUESTION 43
How is the Event Log different from the Event Registry?
- A. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
- B. Event Log is the same as the Event Registry
- C. Event Log is formatted in the Log style, the Event Registry displays different fields
- D. Event Log contains generated Events, the Event Registry is a table of Event definitions
Answer: D
NEW QUESTION 44
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
- A. System Date Format
- B. Record Number Format
- C. Banner Image
- D. Browser Tab Title
- E. Form Header Size
Answer: A,C,D
NEW QUESTION 45
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