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The C_TCRM20_73 exam covers a wide range of topics related to CRM, including master data, business transactions, and basic customization settings. C_TCRM20_73 exam is comprised of 80 multiple-choice questions and candidates are given 180 minutes to complete it. To pass the exam, candidates must score at least 63% and SAP recommends that candidates have at least one year of practical experience in SAP CRM before taking the exam. With the SAP C_TCRM20_73 certification, individuals can demonstrate their proficiency in SAP CRM and enhance their credibility with employers and clients in this field.

Reference: https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-foundation-with-sap-crm-70-ehp3-g/

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To prepare for the SAP C-TCRM20-73 exam, candidates are encouraged to attend SAP training courses that cover the topics included in the exam. Additionally, candidates can use various resources such as SAP's official study materials, online forums, and practice exams to help them prepare for the exam. It is also recommended that candidates have some experience working with the SAP CRM system before attempting to take the exam.

SAP C_TCRM20_73 Exam Syllabus Topics:

SectionWeightObjectives
CRM Technology and Architecture10%- Technical Foundations
  • 1. Enhancement Package Concepts
  • 2. Architecture Overview
  • 3. CRM System Landscape
Service Process15%- Service Management
  • 1. Installed Base Management
  • 2. Warranty and Entitlement Processing
  • 3. Service Requests
  • 4. Service Orders
Interaction Center8%- Customer Interaction Handling
  • 1. Agent Inbox
  • 2. Interaction Records
  • 3. Communication Channels
Sales Process15%- Sales Cycle Management
  • 1. Quotations and Orders
  • 2. Opportunities
  • 3. Activities
  • 4. Sales Transactions
CRM Middleware and Data Exchange10%- Integration Fundamentals
  • 1. Data Replication
  • 2. Middleware Architecture
  • 3. Mobile and ERP Integration
Marketing Process10%- Marketing Fundamentals
  • 1. Lead Management
  • 2. Campaign Management
  • 3. Target Groups
Analytics and Reporting8%- Business Analytics
  • 1. Reporting Framework
  • 2. Performance Analysis
  • 3. Interactive Reports
CRM WebClient UI Framework12%- User Interface Fundamentals
  • 1. Business Roles
  • 2. UI Configuration Concepts
  • 3. Work Centers
  • 4. Navigation and Personalization
CRM Basic Functions12%- Master Data Fundamentals
  • 1. Organizational Management
  • 2. Business Partner Management
  • 3. Products

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