Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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Updated: Sep 15, 2026
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Topic 2: Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
| Topic 3: Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
| Topic 4: Project Delivery and Implementation | 15% | - Performance and scalability - Implementation lifecycle and planning - Solution deployment and operations |
| Topic 5: SAP Customer Experience Portfolio Overview | 20% | - SAP Customer Data Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys - SAP Sales Cloud - SAP Commerce Cloud |
| Topic 6: Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Data flow and system connectivity - Extensibility options and best practices |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
- A. SAP Cloud Applications Studio
- B. Events
- C. Mashups
- D. Key User Tools
Correct Answer: A,D 🗳️
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. To an outbound channel
- B. To an employee
- C. To a queue
- D. To a team
Correct Answer: B,D 🗳️
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
- A. Manual: The processing purpose is manually added to the customer profile by an administrator.
- B. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
- C. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
- D. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
Correct Answer: B,D 🗳️
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?
- A. Login screen
- B. Full registration screen
- C. Preference center
- D. Lite registration screen
Correct Answer: C 🗳️
Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
- A. All Contacts
- B. All Customers
- C. All Clients
- D. All Consumers
Correct Answer: A,D 🗳️
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