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SAP C_C4HCX Exam Syllabus Topics:

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.

A) SAP Cloud Applications Studio
B) Events
C) Mashups
D) Key User Tools

2. Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) To an outbound channel
B) To an employee
C) To a queue
D) To a team

3. In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.

A) Manual: The processing purpose is manually added to the customer profile by an administrator.
B) Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
C) Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
D) Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.

4. Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

A) Login screen
B) Full registration screen
C) Preference center
D) Lite registration screen

5. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.

A) All Contacts
B) All Customers
C) All Clients
D) All Consumers

Solutions: