Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy |
| SAP Marketing Cloud | - Customer data and segmentation - Personalization and journey orchestration - Campaign management and orchestration |
| SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - API management and event-driven architecture - SAP Integration Suite concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which SAP Build components can be used to create low-code/no-code based projects?
Note: There are 3 correct answers to this question.
- A. SAP Build Work Zone
- B. SAP Build Code
- C. SAP Build Apps
- D. SAP Build Process Automation
- E. Low-Code-No-Code Composer Integration
Correct Answer: A,C,D 🗳️
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.
- A. Manage optional content
- B. Block targeting
- C. Personalization rules
- D. Emarsys Scripting Language
- E. Predict recommendation settings
Correct Answer: A,C,D 🗳️
You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.
- A. Minimize spending risk
- B. Enable transparent organization
- C. Centralize master data
- D. Improve contract negotiations
Correct Answer: A,D 🗳️
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
- A. Create a new UI as an SAP Fiori app.
- B. Add custom fields to the SAP standard fields.
- C. Append a new structure into an SAP standard table.
- D. Create custom logic to enhance SAP standard logic.
Correct Answer: B,D 🗳️
What analytics/reporting options are available for SAP Sales Cloud?
Note: There are 3 correct answers to this question.
- A. SAP Analytics Cloud Integration
- B. Third-party BI integration
- C. Dynatrace dashboards
- D. Embedded reports/dashboards
- E. Google Analytics integration
Correct Answer: A,D,E 🗳️
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