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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

What is the purpose of the 'support' activity?

A. To discover new business opportunities
B. To assist users and maintain service performance
C. To design service architectures
D. To build solution components

Question 2

An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

A. Avoid applying risk management when reusing existing processes
B. Select the right message and method to communicate with stakeholders
C. Involve people who have little or no prior knowledge of the service
D. Identify who the consumer is and why they use the service

Question 3

When is the earliest that a workaround can be documented in 'problem management'?

A. After the problem has been resolved
B. After the problem has been analyzed
C. After the problem has been logged
D. After the problem has been prioritized

Question 4

Which governance activity is focused on ensuring adherence with policies and strategic direction?

A. Monitor
B. Discover
C. Evaluate
D. Direct

Question 5

Which of the following BEST describes an outcome in a service relationship?

A. A software product provided to the consumer by the service provider
B. A specific task completed by the service provider as part of service delivery
C. A tangible or intangible deliverable created during a service activity
D. A result achieved by a stakeholder through the use of at least one output

Solutions: