Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Instant Download Oracle : 1Z0-1064-26 Questions & Answers as PDF & Test Engine
Updated: Sep 27, 2026
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Redwood UX and AI Features | - Redwood interface configuration
|
| Data Migration and Integration | - Data import/export
|
| Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Productivity and Contact Center Tools | - Agent productivity tools
|
| Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Work Assignment and Routing | - Omnichannel routing
|
| Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Computer Telephony Integration (CTI) | - Telephony integration setup
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
- A. Validate that the product item is active and published.
- B. Verify that Eligible for Service is selected on the product item.
- C. Validate that Allow Duplicate is selected on the product item.
- D. Verify that Root Catalog is selected on the product groups.
Correct Answer: A 🗳️
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The service request assignment will be unpredictable.
- B. An error will occur; no queue is assigned to the service request.
- C. The queue defined in the first evaluated rule is always assigned to the service request.
- D. The queue defined by default is the one assigned to the service request.
Correct Answer: C 🗳️
Which four statements are correct about hotkeys for Action Commands?
- A. They allow a user to forward a service request.
- B. They have default values.
- C. They can all be modified.
- D. They can be assigned to a custom action script.
- E. They allow a user to escalate a service request.
- F. They allow a user to copy a service request.
Correct Answer: A,B,C,E 🗳️
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows you to use the same product hierarchy as sales
- B. allows the display of a product hierarchy specifically for service purposes
- C. allows use of a simpler hierarchy
- D. requires less work and effort
Correct Answer: A,D 🗳️
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the "delete activities" role from all the users who have this role.
- B. Remove the "delete activities" button from all pages used by the users who have this access.
- C. Remove the "delete activities" privilege from all the roles for users who have this access.
- D. Remove the users of the roles who have the "delete activities" access.
Correct Answer: D 🗳️
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