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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Queue
B) Manage Service Request Products
C) Manage Service Request Status Values
D) Manage Service Request Severities
E) Manage Service Request Resolutions
F) Manage Service Request Categories

2. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

A) Start/Stop
B) Available
C) Time Period
D) Duration
E) Interval

3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
C) The batch job for recommendations has not been executed.
D) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
E) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

4. Which three types of data are included in the interaction associated with a normal call flow?

A) Service Request create date
B) Start time of the call
C) Contact name
D) Agent name
E) Channel

5. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It enables anonymous users to search the DCS knowledge base.
B) It does not require matching passwords between Engagement Cloud and DCS.
C) It is configured exclusively via the Engagement Cloud Security Console.
D) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

Solutions: