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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?

A) Customer Operations Manager
B) Operations Director
C) Network Operations Manager
D) NOC Manager

2. One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A) Immediately inform the CT head so he can advise the customer that the issue has been resolved.
B) Ensure the engineer receives the required training to ensure the error is not repeated.
C) Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
D) Reprimand the engineer and send a major outage report to the customer.

3. Under what circumstance could Technical support be provided by Care Engineers?

A) For any fault that cannot be resolved by Technical Support.
B) In all fault cases concerning 3rd party hardware issues.
C) In all circumstances where Care are co-located within the same location as Technical support.
D) Where the customer contract included care ESS or onsite support services.

4. In an NSN BOT Case, the NI Project Team has informed you, "The NwOPs Field Operations Manager", that a logistics delivery will be one week late further delaying the NSN roll-out which is well behind schedule. They are requesting your support, which is the BEST recommendation?

A) Use parts from low priority operational sites to ensure the high priority sites affected can be put on air.
B) Tell NI to present a new roll-out plan to the customer and apologise for the delay which is outside of your control.
C) Utilise the Operational spares to resolve the issue; but at the same time jeopardizing the operational network.
D) Tell NI to inform the customer of our options and ask them which they prefer.

5. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) he is giving a hard copy to every attendant after his speech.
B) he is using a lot of body language.
C) he is looking at every attendant in order to check that he/she is still listening to him.
D) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.

Solutions: