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Microsoft MB-910 certification exam is designed for professionals who are interested in demonstrating their knowledge of the Microsoft Dynamics 365 Fundamentals (CRM) application. MB-910J exam is intended for individuals who have a basic understanding of the Dynamics 365 platform and are seeking to validate their skills in this area.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910 exam is designed for professionals who want to validate their skills and knowledge in the field of Dynamics 365 Customer Engagement. Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) certification exam is ideal for individuals who are looking to build a career as a Dynamics 365 functional consultant, business analyst, or solution architect. MB-910J exam is also suitable for those who are already working with Dynamics 365 and want to enhance their knowledge or validate their skills.
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Microsoft MB-910 exam is designed for individuals who want to become proficient in the fundamental concepts of Dynamics 365 for Sales, Customer Service, Marketing, and Field Service applications. MB-910J exam measures the ability of candidates to understand the basic functionalities, features, and benefits of Microsoft Dynamics 365. To excel in the exam, candidates should have a thorough understanding of the customer engagement process, customer relationship management, and customer service strategies.
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Microsoft MB-910 exam is a part of the Microsoft Certified: Dynamics 365 Fundamentals certification path. Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) certification is an excellent way for IT professionals to demonstrate their expertise in Dynamics 365, and it is recognized globally. Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版) certification path also includes other exams such as MB-901: Microsoft Dynamics 365 Fundamentals and MB-920: Dynamics 365 Fundamentals Finance and Operations Apps (ERP), which are also essential for IT professionals working with Dynamics 365.
Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Lead generation and qualification - Integration with Copilot - Capabilities and use cases - Email marketing and customer journeys - Marketing forms, pages, and segments |
| Topic 2: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform - Data management and reporting basics - Security and access control - Common features and navigation |
| Topic 3: Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Lead and opportunity management processes - Core capabilities and business scenarios - Business process flows - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle |
| Topic 4: Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - SLA and routing rules - Unified service desk and channels - Case management lifecycle - Key components and use cases |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Core features and scheduling capabilities - Mobile app and offline functionality - Inventory and asset management |
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