Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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Updated: Aug 31, 2026
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Microsoft MB-910 certification exam is ideal for individuals who are new to the field of CRM or have some experience working with Dynamics 365. It is also suitable for professionals who are looking to expand their knowledge and acquire new skills to advance their career in the industry. With this certification, candidates will gain a comprehensive understanding of the platform and be able to apply their knowledge to help businesses improve their customer engagement and operations.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Exam Code | MB-910 |
| Exam Price | $99 (USD) |
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Schedule Exam | Pearson VUE |
| Number of Questions | 40-60 |
| Duration | 60 mins |
| Passing Score | 700 / 1000 |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
Microsoft MB-910 exam is intended for individuals who are new to Microsoft Dynamics 365 and want to learn more about its capabilities. MB-910 exam is also suitable for individuals who want to demonstrate their knowledge and skills in Microsoft Dynamics 365 to prospective employers. Candidates who pass the exam will earn the Microsoft Certified: Dynamics 365 Fundamentals certification, which is a valuable credential in the industry.
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Sales | 20-25% | - Business process flows - Sales accelerators and forecasting - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Product catalog, price lists, and unit groups - Core capabilities and business scenarios |
| Topic 2: Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Inventory and asset management - Mobile app and offline functionality - Work order lifecycle and resource management |
| Topic 3: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Common features and navigation - Integration with Microsoft Power Platform - Security and access control - Data management and reporting basics |
| Topic 4: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Lead generation and qualification - Capabilities and use cases - Integration with Copilot - Email marketing and customer journeys - Marketing forms, pages, and segments - Event management features |
| Topic 5: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - Unified service desk and channels - SLA and routing rules - Knowledge base and entitlements - Case management lifecycle |
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