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IBM M9560-727 Exam Syllabus Topics:

SectionObjectives
Cloud & Service Management Sales Positioning- Customer use cases
  • 1. Enterprise IT modernization scenarios
    • 2. Hybrid cloud transformation cases
      - Value-based selling approach
      • 1. Business outcomes and ROI messaging
        • 2. Operational efficiency improvements
          Competitive Positioning and Differentiation- IBM vs competing cloud and ITSM vendors
          • 1. Integration with enterprise systems
            • 2. Differentiation in hybrid enterprise environments
              - Sales objection handling
              IBM Cloud and Smarter Infrastructure Overview- IBM Cloud & Smarter Infrastructure (C&SI portfolio overview)
              • 1. IBM infrastructure and cloud strategy positioning
                • 2. Key solution areas within C&SI
                  - Cloud computing fundamentals
                  • 1. Hybrid cloud concepts and benefits
                    • 2. Cloud service models (IaaS, PaaS, SaaS)
                      IBM Service Management Solutions- IBM Tivoli / service management tools
                      • 1. Monitoring and performance management solutions
                        • 2. Asset and configuration management
                          - IT Service Management (ITSM) capabilities
                          • 1. Service desk and workflow automation
                            • 2. Incident, problem, and change management concepts

                              IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:

                              1. Which of the following is a 'good' example of how Predictive Insights can help customers?

                              A) When the customer needs to optimize resource deployment with what-if and best fit planning tools.
                              B) Intermittent outages where traditional performance management tools have been unable to identify root cause.
                              C) Where Insight packs are available to isolate problems faster by bringing relevant unstructured data into problem investigations.


                              2. What solutions are the building blocks towards an agile, flexible and optimized environment?

                              A) Virtualization Optimization
                              B) None of the above
                              C) Virtualization Optimization and the Cloud Enabled Datacenter
                              D) Cloud Enabled Data Center


                              3. IBM's leadership roles in what Open Communities underline the company's ultimate vision?

                              A) All of the above
                              B) OpenStack
                              C) Oasis
                              D) Tosca


                              4. Why do customers need an orchestrator?

                              A) Provisioning play a key role, but is just one of many steps that must be automated
                              B) Customers are looking for end to end automation of cloud service delivery to achieve greater returns
                              C) Each customer has unique requirements to integrate with existing data center processes and tools.
                              D) All of the above


                              5. Which of the following are licensing advantages of IBM Netcool Operations Insight over OMNIbus?

                              A) Operations Insight is licensed only by the managed environment
                              B) All of the above.
                              C) You no longer count separately for High Availability because Netcool Operations Insight has High Availability embedded in the program
                              D) There is no longer a requirement for double counting the managed environment


                              Solutions:

                              Question # 1
                              Answer: B
                              Question # 2
                              Answer: B
                              Question # 3
                              Answer: B
                              Question # 4
                              Answer: D
                              Question # 5
                              Answer: C

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