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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. When a FrontEnd engineer receives a PMR, which steps must always be taken?

A) The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
B) The engineer must take Ownership and then contact the customer.
C) The engineer must Code CT in the PMR and send the PMR to the work queue.
D) The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.

2. How can a CRF be changed when incorrect/missing information is found?

A) Everyone can change a CRF using CCWIN.
B) Contact the Duty Manager to change the CRF.
C) Everyone can change a CRF using RETAIN.
D) Contact the CRF owner and have them change the CRF.

3. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) raise a new PMR for each application and environment and requeue appropriately
B) open an Enhancement Request for each product in the portfolio
C) contact the Country On-Site services team advising of the opportunity
D) close the PMR adding NCDNS in the header to indicate non-problem PMR

4. What is the total time a OneTeam Severity 1 PMR should be worked before passing to the BackEnd?

A) 4 hours
B) 5 business days
C) 3 business days
D) 1 hour

Solutions: