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IBM Case Manager V5.0 Sample Questions:

1. Which statement best describes the key differences between case management and business process management?

A) Cases tend to be predictable and rely on system control or business rule based control flow
B) The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem
C) In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process
D) Cases may not always involve human participation, while a business process solution always require human interaction

2. In the development environment target object store, which tool(s) should be used to to add non-case management assets, such as search templates and form templates?

A) Only Workplace, and/or Workplace XT
B) Only Solution Assistant
C) Only Enterprise Manager, and/or Workplace
D) Enterprise Manager, Workplace, and/or Workplace XT

3. When conducting a single server installation using the IBM Case Manager Platform Installation Tool, which one of the following databases is supported?

A) IBM DB2
B) Microsoft SQLServerW Times New Roman ArialZ X
C) Oracle
D) MySQL

4. Which statement is correct in regards to the use of Cognos Business Intelligence (BI) under the IBM Case Manager license?

A) Cognos BI is not covered under the Case Manager license and must be purchased separately
B) Unrestricted use of Cognos BI is allowed
C) Cognos BI can be used to deliver reports from any Case Manager data source
D) Cognos BI can only be used to deliver Case Analyzer reports

5. Which of the following is NOT a difference between a development and production Case Manager environment?

A) In a development environment, Case Manager Builder is used to deploy solutions. In a production environment, Case Manager Administration Client is used to deploy solutions
B) Production Case Manager environments can take advantage of P8 distributed deployment and domain partitioning configuration options while development cannot
C) Solutions may be modified in the development environment and should not be modified in the production environment
D) In a development environment there must be a design object store and a target object store, in a production environment only one or more target object stores is required

Solutions: