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HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

1. For which reason is the lack of portability a significant advantage for desktop PCs?

A) High performance
B) Flexibility
C) Low TCO
D) Security

2. Your customer is experiencing large numbers of calls to the Help Desk. You know that Web Jetadmin will reduce the number of these calls. To build your business case, which figure would you use to estimate the cost to the customer for each call?

A) $60
B) $30
C) $40
D) $50

3. A customer tells you that they knocked over a glass of water onto their Notebook and need a replacement, as is not working anymore. Which feature should you turn into a benefit for the customer?

A) spill resistant keyboard
B) business-rugged magnesium chassis
C) HP DisplaySafe frame
D) HP DuraFinish

4. Which HP MFP feature should you highlight to a customer who is concerned about document scan misfeeds?

A) ColorLok Technology
B) HP Even/Page
C) Legal size scanning glass
D) Automatic Duplex scanning

5. What is a security benefit of a secure hard disk with full hardware encryption?

A) It allows customers to control who can print, what can be printed, and when printing can occur
B) It gives customers peace of mind that anything saved to the printer is fully secure.
C) It gives customers the choice to save their documents to the cloud or the printer.
D) It allows customers up to 32MB of space on the printer

Solutions: