Exam Name: Servicing HP Desktops , Workstations , and Notebooks
Certification Provider: HP
Corresponding Certification: HP Certification III
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Instant Download HP : HP2-H08 Questions & Answers as PDF & Test Engine
Updated: Sep 02, 2026
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HP HP2-H08 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Diagnostics | 30% | - HP diagnostic tools and utilities - Operating system and software related problems - Hardware error codes and LED indicators - Power-on and POST issues |
| Topic 2: Hardware Installation and Replacement | 25% | - Upgrading graphics, power supplies, and peripherals - Disassembly and reassembly procedures - Replacing system boards, processors, memory, and storage |
| Topic 3: Product Overview and Architecture | 20% | - HP Desktop, Workstation, and Notebook families - System components and architecture - BIOS and UEFI configuration |
| Topic 4: Maintenance, Safety, and Warranty | 10% | - Warranty validation and service policies - ESD safety procedures - Firmware updates and system maintenance |
| Topic 5: Networking and Connectivity | 15% | - Network troubleshooting - Wired and wireless network configuration - Bluetooth and peripheral connectivity |
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Question 1
An application on a customer's HP desktop has failed.Wherecan you findtheapplicationlog file?
A. MPS report
B. root directory
C. temp directory
D. system dump report
Question 2
A user reports that her desktop displays the incorrect time whenever she boots the machine. After you replace the CMOS battery, what else must you do? (Select two.)
A. Restore the BIOS to the correct settings.
B. Reinstall the operating system.
C. Reset the system time.
D. Flash the system BIOS.
E. Replace the system board.
Question 3
What is included with the recovery media set in addition to the operating system CD/DVD?
A. hardware drivers and HP provided applications
B. BIOS settings and available BIOS updates
C. third-party software
D. application configurations
Question 4
HP Disk Sanitizei (Shredder) is part of which HP security suite?
A. SecurityTools
B. DefenclTools
C. ProtectTools
D. SafeGuarclTools
Question 5
The operating system installed on an HP desktop computer does not load. What is the first step you should take to determine if a third-party component is related to the problem?
A. Call the third-party vendor's support line.
B. Replace the third-party component.
C. Update the component drivers/software.
D. Remove the third-party component.
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,C | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |
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