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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

Question 1

Which statement best describes the Trusted Platform Module (TPM)?

A. TPM is a field-installable upgrade option.
B. TPM is network software downloadable from the HP website.
C. TPM is factory-configured hardware bound to a single system board.
D. TPM is software for data encryption on HP PCs.

Question 2

Which step is a required HP procedure for troubleshooting a hard drive?

A. Run the HP Backup and Recovery Manager.
B. Use the hpsetcfg tool.
C. Run a memory check on the system RAM.
D. Run the Drive Protection System (DPS) tool.

Question 3

A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. What should be the first thing you ask the customer about his user account?

A. Is the computera member ofthecorrectdomain?
B. Is heusingthe correctuser name?
C. Is it anadministrator account?
D. Is it the only account on the computer?

Question 4

From which two locations can you run the DPS test? (Select two.)

A. Windows Administrative tools
B. System BIOS Diagnostics Menu
C. HP Vision Field Diagnostics
D. the reset button on the power supply
E. hpsetcfg tool

Question 5

What is the recommended electrostatic discharge (ESD) precaution that you should take before starting work on a computer?

A. Use a power outlet to ground the computer.
B. Put on a grounded wrist strap.
C. Touch a metallic portion of the case to establish ground.
D. Store all electronic parts in a plastic bag.

Solutions: