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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Customer journey information is NOT available on which of the following channels?
(Choose three answers)
Response:

A) Web messaging
B) Agent-initiated callbacks
C) Agentless email notifications
D) Instagram DM

2. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Campaign budget allocation
B) Domain whitelisting
C) Messenger theme selection
D) Agent skill mappings

3. Which of the following can be used to trigger an action map?
Response:

A) Visitor behavior such as time on page or cart abandonment
B) Scheduled report generation
C) Agent's time since last interaction
D) Number of outbound calls completed

4. An action map can only be active on a single webpage at a time.
(True/False)
Response:

A) False
B) True

5. Which of the following must be defined when enabling Predictive Routing for a queue?
Response:

A) Minimum number of agents
B) Average handle time
C) Business outcome to optimize
D) Daily routing limits

Solutions: