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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What BEST describes the purpose of analyzing risk?

A) To review transition planning
B) To review remediation planning
C) To assess impact and urgency
D) To assess impact and probability

2. What is the CORRECT definition of service management?

A) A group of events that meet the demand from customers for services that they receive
B) A group of people that manages services to fulfil the needs of users and customers
C) A set of specialised organisational capabilities for delivering value to customers in the form of services
D) A set of specialised assets for transitioning services into the live operational environment

3. What do major incidents require?

A) Separate procedures.
B) Less documentation
C) Longer timescales
D) Less urgency

4. What does the continual service improvement (CSI) approach enable a business to achieve?

A) It keeps the communication going within the business.
B) It helps the stakeholders understand their customers.
C) It helps the business in making decisions on improvement initiatives.
D) It dictates the way the business interacts with external suppliers.

5. What should be documented as part of every process?

A) The process owner, process policy and set of process activities
B) The service manager, service contract and set of work instructions
C) The policy owner, operational level agreement and set of process steps
D) The service owner, service level agreement and set of process procedures

Solutions: