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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change
B) A change advisory board
C) A change request
D) A change model

2. Which process works with incident management to ensure that security breaches are detected and logged?

A) Change management
B) Continual Service improvement
C) Access Management
D) Service level management

3. Which of the following should be considered when designing measurement systems, methods and metrics?
1 . The services
2 . The architectures
3 . The configuration items
4 . The processes

A) 2 and 4 only
B) 1 and 3 only
C) All of the above
D) 2 and 3 only

4. What should be documented as part of every process?

A) The process owner, process policy and set of process activities
B) The service manager, service contract and set of work instructions
C) The policy owner, operational level agreement and set of process steps
D) The service owner, service level agreement and set of process procedures

5. Which tool helps with defining accountability and responsibility within processes?

A) A communications plan
B) A project charter
C) A RACI model
D) A CSI register

Solutions: