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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Katherine is employed as an adjuster and has been assigned a large liability claim. The insured had two recent claims and Katherine suspects this claim might be staged. She sends the insured a non-waiver agreement allowing her to investigate the loss without accepting liability. If the insured refuses to sign the agreement, what would Katherine send next?

A) Acceptance confirmation
B) Reservation of rights letter
C) Liability admittance notice
D) Forfeiture agreement

2. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Use close-ended questions with clients at all times
B) Recommend that clients consult with experts outside the insurance field if a situation calls for it
C) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
D) Ensure all communication with clients and insurers is done face-to-face

3. What should the intermediary do if the person reporting the claim is not named on the insurance policy?

A) Contact the police
B) Attempt to discuss the matter with the client
C) Send the client a statement of claim
D) Ask the insurer to add the interested party as an additional insured

4. Which item would be insured under a personal articles floater?

A) Coffee machine
B) Stamp collection
C) Antique table
D) Leather sofa

5. Which article is not insured for off-premises coverage unless it is scheduled?

A) Firearm
B) Musical instrument
C) Silverware
D) Business computer

Solutions: