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Salesforce Certified B2B Solution Architect Sample Questions:

1. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
B) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
C) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
D) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.

2. Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A) Generate a new profile that grants access to the Order object and assign it to the field service users.
B) Provide the field service team with CPQ licenses to view Order data.
C) Provide the field service team witha Sales Cloud license to view Order data.
D) Generate a new permission set that grants access to the Order object andassign it to the field service users.

3. Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

A) Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
B) Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
C) Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
D) Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.

4. Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by asales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2answers

A) Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products withAdd complex product configurations in a follow-up phase.
B) Implement Salesforce CPQ internally first, then build "product configurator" functionalityin a custom Experience Cloud site in a follow-up phase.
C) Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase.
D) Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase.

5. AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

A) Migrate all historical payment methods from the homegrown system.
B) Provide training and enablement for end users and admins prior to go live.
C) Compare invoices as produced in both systems to ensure customer invokes are as expected.
D) Create a release and change management process to incorporate feedback and fix issues.
E) Utilize the standard user adoption reports and dashboards to track invoice data.

Solutions: