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Apple Desktop Service Certification Sample Questions:

1. Which of the following are visual and audible cues of a normal Mac startup sequence. SELECT ALL THAT APPLY

A) Apple logo appears on display.
B) Flashing question mark appears on display.
C) Fans turn off.
D) Startup chime sounds.
E) Computer beeps three times.

2. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Knowledge Base
B) Discussions
C) Downloads
D) User's manual

3. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) What type of wireless card is installed in your iMac G5?
B) Have you upgraded to Mac OS X v10.4.8?
C) Does your ISP support wireless access to the Internet?
D) Can any other computer successfully join her network?

4. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) None
B) Flat Blade Screwdriver
C) Torx Driver
D) Hex Nut Driver

5. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) Mac mini
B) TCP/IP
C) Ethernet cable
D) Safari

Solutions: