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Microsoft AB-620 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Deploy, Monitor, and Optimize AI Agents | - Iterative improvement and lifecycle management - Publishing and deploying copilots - Monitoring performance and analytics |
| Build and Configure AI Agents in Copilot Studio | - Using generative AI and prompt engineering in Copilot Studio - Configuring actions, plugins, and connectors - Creating and configuring copilots and topics |
| Plan and Design Copilot Studio AI Agents | - Selecting Copilot Studio capabilities and architecture approach - Designing conversation flows and agent behavior - Requirements analysis for AI agent solutions |
| Integrate External Systems and Data Sources | - Connecting Azure services and APIs - Using Power Automate for workflow orchestration - Integrating Dataverse and Power Platform components |
| Governance, Security, and Compliance | - Data protection and responsible AI practices - Environment management in Power Platform - Managing access control and authentication |
Microsoft Designing and Building Integrated AI Agent Solutions in Copilot Studio Sample Questions:
A team is developing an agent in Copilot Studio and wants to evaluate its behavior before expanding access.
The team needs a repeatable, consistent method to test the agent using predefined interactions.
You need to ensure that agent responses can be evaluated consistently across multiple test runs.
What should you do?
- A. Change the evaluation method to a qualitative approach.
- B. Publish the agent to additional channels for broader usage.
- C. Enable telemetry and analytics to monitor intent matches, fallback usage, and response frequency.
- D. Review evaluation scores from previous production sessions.
- E. Define test sets of prompts and expectations.
Correct Answer: E 🗳️
Explanation: Only visible for TestKingIT members. You can sign-up / login (it's free).
Drag and Drop Question
A team wants to automate solution deployment between environments. Deployments must follow a controlled, repeatable process.
The team needs to implement a pipeline-based deployment process that enforces the correct dependency order.
You need to implement a deployment pipeline and determine the correct sequence of actions.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:

Explanation:
To implement a controlled, repeatable deployment process using Power Platform Pipelines, you must follow a structured setup sequence. Setting up the infrastructure and linking environments must occur before you can execute or review any deployments.
Step 1: Enable pipelines for the tenant
Install the Power Platform Pipelines application in your host environment to unlock the configuration tools.
Step 2: Assign environments to the pipeline stages
Link your development, QA, and production environments to the pipeline as stages to establish the deployment path.
Step 3: Trigger a pipeline run
Select your solution in the development environment and initiate the deployment to the next stage.
Step 4: Review deployment results
Check the run history and deployment logs within the pipelines app to verify success or troubleshoot failures.
Reference:
https://learn.microsoft.com/en-us/power-platform/alm/run-pipeline
Drag and Drop Question
A company is building an agent in Copilot Studio topic that must retrieve real-time status information from an external REST API using a Send HTTP request node.
To meet the business needs, the topic must meet the following requirements:
- The request must include the required authentication header.
- The request must call the endpoint using the correct HTTP method.
- The response must be configured with an appropriate response data
type based on a schema and saved so the topic can reuse the returned
values.
You need to configure the Send HTTP request node.
Which configuration should you use for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:
Box 1: Add required headers to the HTTP request
To configure the Send HTTP request node to include the required authentication header, you should add required headers to the HTTP request.
Authentication details for external REST APIs (such as API keys or Bearer tokens) are almost universally passed inside the metadata of the call, which is managed in the Headers.
Box 2: Set the method to GET in the HTTP request.
To retrieve real-time status information from an external REST API using a Send HTTP request node in Copilot Studio, you should set the method to GET in the HTTP request.
The standard HTTP GET method is specifically designed to fetch or retrieve data from a server without modifying it.
Box 3: Select JSON data type and save response to a variable
When retrieving real-time data, the primary configuration requirement is telling Copilot Studio how to interpret the incoming data (JSON) and storing it in a custom variable so subsequent nodes in your topic can use it.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-http-node
Hotspot Question
A company uses an agent flow that occasionally requires human input before continuing execution.
Some automated actions must pause until a human provides a decision or additional information.
The flow must be configured to:
- Capture a human response for use in later steps.
- Continue processing within the same flow run after the response is
submitted.
- Wait for a manual decision before proceeding.
You need to configure a human-in-the-loop agent flow.
Which setting should you configure for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:
Box 1: Use the action's response outputs in subsequent steps.
The correct configuration is to use the action's response outputs in subsequent steps.
Data Persistence: Pausing for human intervention (often via a Power Automate "Approval" or
"Wait for an Action" step) generates dynamic output variables based on the human's decision.
Flow Continuity: To use the decision or additional information later, the flow must explicitly capture these response outputs and map them to subsequent steps or variables within Copilot Studio.
Box 2: Allow the action to wait for and return a response before continuing The valid configuration is to allow the action to wait for and return a response before continuing.
Same Flow Run: This setting explicitly pauses the current execution thread and waits for the human interaction to complete. Once the response is submitted, it resumes processing exactly where it left off within the same run.
Box 3: Add a human approval action.
The correct configuration is to add a human approval action.
Built-in pausing: An approval action natively pauses the workflow execution.
State preservation: The flow holds its current state and waits until the user selects an outcome (e.g., Approve or Reject). Simplicity: It does not require complex logic to save data and restart the process from scratch.
Reference:
https://www.microsoft.com/en-us/microsoft-copilot/blog/copilot-studio/introducing-request-for-information-in-copilot-studio-agent-flows/
You need to prevent an agent from using connectors that could send data to non-approved cloud services outside your organization. What should you configure?
- A. A knowledge source priority order
- B. A custom topic
- C. A trigger phrase blocklist
- D. A Data Loss Prevention (DLP) policy in the Power Platform admin center
Correct Answer: D 🗳️
Explanation: Only visible for TestKingIT members. You can sign-up / login (it's free).
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