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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

A) Analyze, operate, build, deliver
B) Analyze, build, operate, deliver
C) Analyze, build, deliver, operate

2. The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

A) Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
B) Review survey feedback again to better understand pain points in the existing onboarding process.
C) Conduct individual interviews with each team member to gather more information about the existing onboarding process.

3. Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?

A) Partners need to submit monthly sales reports.
B) The portal should allow for partners to access monthly sales reports.
C) The portal should allow for partners to upload monthly sales reports.

4. A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?

A) Entity Relationship Diagram (ERD)
B) Cross-functional flowchart
C) Universal Process Notation (UPN)

5. Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?

A) Intent of both parties
B) Acceptance criteria
C) Product limitation

Solutions: