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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which statement BEST describes experience-based co-design (EBCD)?

A) EBCD offers an opportunity for dialogue providing insights into the meaning of patient feedback.
B) EBCD should be used for stand-alone projects and not integrated with other organizational work.
C) EBCD focuses solely on the patient and family perspective and typically does not include the perspectives of caregivers.
D) EBCD primarily focuses on the use of quantitative data such as patient satisfaction surveys.

2. Which of the following represents an element of leading change?

A) Implementing rapid cycle improvement
B) Picking a leader
C) Sustaining acceleration
D) Formulating a communication plan

3. What would be included as part of a central process when applying Lean principles to health care?

A) Mystery shopping
B) Value stream mapping
C) Community interviewing
D) Experience diagramming

4. Which option represents the use of Lean principles?

A) Including patients in daily bedside rounds
B) Going to "Gemba" to observe the current process
C) Adding steps into a process to better define it
D) Writing a strategic plan based on patient and family values

5. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?

A) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
B) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
C) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
D) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers

Solutions: