ServiceNow offers a range of training courses and resources to help professionals prepare for the CIS-CSM exam. These courses cover topics such as CSM application design, configuration, and implementation planning. ServiceNow also offers practice exams to help professionals assess their readiness for the certification exam. With the right preparation and study, professionals can pass the CIS-CSM exam and earn a valuable certification in CSM implementation and configuration.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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• Basic and advanced features in baseline installation of the current release
• Basic and advanced operations performed by users and the system
• Functionality and features added or changed in the current release
• State model and default process flow

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Achieving the ServiceNow CIS-CSM certification demonstrates an individual's expertise in customer service management and their ability to leverage ServiceNow's capabilities to improve customer service processes. ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) certification is ideal for professionals who work in customer service management, such as customer service managers, service desk managers, and customer support analysts. It is also beneficial for ServiceNow administrators who want to expand their knowledge and skills in customer service management.