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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?

A) Prototyping
B) Roadmapping
C) Concepting

2. Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?
Which metric should define a successful transformation outcome?

A) Increased human takeover rate
B) Decreased length of support calls
C) Increased goal completion rate

3. A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear.
Which approach should validate the market for this concept?

A) Gather an team to ideas and craft that stretch the 's current
B) Meat with developers to estimate the effort required to deliver the proposed experience.
C) Recruit target users to test price points at which they would be willing to purchase the app.

4. Cloud Kicks' product team is working with the sales team to identify a new feature to add to their next product release. A developer on the team believes it may be on an upcoming Salesforce Release.
Which resource should be used to verify this?

A) Salesforce Developer Release Notes
B) Salesforce Architects Product Roadmaps
C) Salesforce Lightning Design System Release Notes

5. A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues'?

A) Service blueprint
B) Data dashboard
C) Journey map

Solutions: