Exam Name: Salesforce Certified Nonprofit Cloud Consultant (NPC)
Certification Provider: Salesforce
Corresponding Certification: Nonprofit Cloud Consultant
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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Nonprofit Cloud Feature Configuration | 35% | - Configure fundraising management - Configure program management and outcomes - Configure grantmaking functionality |
| Topic 2: Implementation Strategies | 18% | - Manage consulting engagement lifecycle - Apply governance and change management - Define testing and deployment strategies |
| Topic 3: Nonprofit Cloud Setup | 22% | - Enable features and manage permissions - Configure stakeholder management - Set up program and case management |
| Topic 4: Solution Design | 32% | - Align business processes to data model and features - Evaluate Nonprofit Cloud, platform and third-party solutions - Recommend use of industry common features |
| Topic 5: Integration and Data Management | 15% | - Select data and integration tools - Plan data migration and governance - Manage duplicates and data quality |
| Topic 6: Analytics and Reporting | 11% | - Measure impact and program outcomes - Design nonprofit-specific reports and dashboards |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A nonprofit wants to implement an external email platform that integrates with Salesforce. The integration will record every email sent to a subscriber, as well as which recipients open the email, click a link, or unsubscribe. Which two storage considerations should the consultant take into account before recommending an email platform? (Choose 2)
- A. Email subscribers' activities can be retained for a certain length of time.
- B. Campaign Member records use less storage space than custom object records.
- C. Unsubscribed Leads should be deleted from Salesforce immediately.
- D. Subscribers must be synced as Leads and Campaign Members in NPSP.
Correct Answer: A,B 🗳️
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A nonprofit enters donation data both into Salesforce and an external accounting system to reconcile financial support. This process is time-consuming. What should the consultant recommend to reduce manual data entry and improve efficiency?
- A. Accounting Subledger
- B. NPSP Data Importer Templates
- C. Advanced Mapping
- D. Data Import Wizard
Correct Answer: A 🗳️
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The development director wants all users to only see Engagement Plans on Opportunity records for donations with an Amount greater than 10,000. How should this be accomplished?
- A. Add the Related List - Single Lightning component to the Opportunity Lightning pa13ge. Add a component visibility filter to display the Engagement Plan when the Opportunity Amount field is greater than 10,000.
- B. Add the Related Lists component to the Opportunity Lightning page. Set the component visibility filter to ensure the Opportunity Amount field is greater than 10,000. Assign the page to the development director's profile.
- C. Create a tab and associate the Engagement Plan object to the tab. Add the Related List - Single Lightning component and set it to Engagement Plans. Give read access for the Engagement Plan object to all profiles.8
- D. Create a custom Lightning component that dis9plays all Engagement Plans. Add the component to the Opportunity Lightning Page. Assign the Lightning Page as the Org Default and Activate it.101112
Correct Answer: A 🗳️
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A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time. How should the consultant configure Salesforce to meet the requirement?
- A. Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records in Volunteers for Salesforce.
- B. Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
- C. Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
- D. Use the Job Recurrence Schedule functionality in Volunteers for Salesforce to create the volunteers' schedules.
Correct Answer: C 🗳️
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A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?
- A. Case Management requires Experience Cloud licenses.
- B. Program Management Module has custom objects for calendars and activities.
- C. Case Management has a custom object for tracking goals.
- D. Program Management Module can track Case Plans and Action Items.
Correct Answer: C 🗳️
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