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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A) What data and from which system will be migrated
B) What tools and databases will be used to perform the migration
C) What is the quality, structure and frequency of the data migration?
D) Who will be the main point of contact for migration
E) What will be the overall cost for migration?

2. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
B) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
C) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
D) Ensure platform events mode is enabled

3. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A) Use the versioning feature and comparing the prices for the version product after having enabled the feature
B) Use EPC project feature checking the changes done for the defaulted project after having enable the feature
C) Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
D) Use price list history checking the changes done after having enabled the track field history on the Price list entry object

4. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
B) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
C) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
D) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.

5. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating Assets instead of orders would provide more business Value.
B) Migrating millions of records will cause Order Management to fail during processing due to large volume
C) Migrating millions of records may reduce query performance due to large data volumes
D) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
E) This would require migrating all products sold within last 5 years, including those that are no longer sold.

Solutions: