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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.
How should the consultant meet this requirement?

A) Recommend an integration with the marketing platform to Sales Cloud that generates tasks with lead information.
B) Create users for the marketing team so they can enter leads directly into Sales Cloud.
C) Recommend an integration with the marketing platform that creates leads in Sales Cloud.

2. Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?

A) Create a flow paired to each of the Opportunity stages.
B) Create a Path on the Opportunity object.
C) Create validation Rules on the Opportunity Stage field.

3. The consultant at Cloud Kicks has successfully implemented Einstein Lead Scoring. The VP of sales wants to see the effectiveness of this new functionality.
What should the consultant do to fulfill this request?

A) Create a custom report type for Sales Cloud Einstein records.
B) Add a standard dashboard for Sales Cloud Einstein.
C) Add the Einstein prediction column to the forecast list view.

4. Sales managers at Cloud Kicks need to visualize all open opportunities within a 10-mile radius based on the location of the related account.
Which solution should a consultant recommend?

A) Enable Location Services and add the Account Address field to the Opportunity page layout.
B) Create a dashboard that uses a report grouping opportunities by account location.
C) Leverage Salesforce Maps to show open opportunities on a Data Layer.

5. The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.
What should the consultant recommend to resolve the issue most efficiently?

A) Archive the Product and each related Price Book entry.
B) Create a flow to delete the Product from the Price Book.
C) Edit the Product record and uncheck the Active field.

Solutions: