Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| Topic 2: Troubleshooting and Incident Resolution | - Common system and user issues
|
| Topic 3: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 4: User and Security Management | - Authentication and authorization concepts
|
| Topic 5: SAP BusinessObjects Architecture and Components | - System architecture overview
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
How can you setup SAP EarlyWatch Alert?
- A. Connecting to SAP Service Marketplace and defining your landscape
- B. Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
- C. Connecting to SAP Service Marketplace and setting up the parameters
- D. Using SMSY transaction to create your logical components first, if this is not already done
Correct Answer: D 🗳️
What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)
- A. A system corresponds to either production, test OR development environment.
- B. A system corresponds to production, test AND development environment.
- C. One system can be a child to multiple installations.
- D. A system is identified using a system ID.
Correct Answer: A,D 🗳️
What does component refer to when creating a message?
- A. The component is an attribute used to identify the system.
- B. Components are part of a report.
- C. The component is an attribute that allows a classification from the application perspective.
- D. Components are part of data dictionary.
Correct Answer: C 🗳️
What should the partner do when receiving a new message from an end user?
- A. Undertake the support Level 1 and 2 tasks corresponding to primary support services.
- B. Call SAP Support for suggestions.
- C. Forward it to SAP and advise the end-user of the current situation.
- D. Recommend to the end user to install the latest patch.
Correct Answer: A 🗳️
What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?
- A. 2 hours
- B. 8 hours
- C. 4 hours
- D. 1 hour
Correct Answer: C 🗳️
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