Exam Name: Oracle B2B Service 2022 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: B2B Service
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Updated: Sep 17, 2026
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Oracle 1z0-1064-22 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2022 Implementation Professional |
| Exam Number: | 1Z0-1064-22 |
| Real Exam Qty: | 55 |
| Related Certifications: | Oracle B2B Service Implementation Professional Oracle Fusion Cloud Service Certification |
| Available Languages: | English |
| Passing Score: | 68% |
| Exam Duration: | 90 minutes |
| Exam Price: | USD $245 |
| Exam Format: | Multiple Choice |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE testing center or Oracle online proctored examination. |
| Pre Condition: | Oracle recommends hands-on experience implementing Oracle B2B Service solutions. No mandatory prerequisite exam is publicly specified. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z0-1064-22 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Management | - Case and Request Processing
|
| Topic 2: Knowledge Management | - Knowledge Base Configuration
|
| Topic 3: Integrations and Extensibility | - Platform Integration
|
| Topic 4: Application Configuration | - Service Setup
|
| Topic 5: Digital Customer Service | - Digital Engagement
|
| Topic 6: Service Analytics and Reporting | - Reporting Capabilities
|
| Topic 7: B2B Service Foundations | - Service Overview
|
| Topic 8: Security and Access Control | - Security Configuration
|
| Topic 9: Account and Contact Management | - Customer Data Management
|
| Topic 10: Queues and Work Distribution | - Workload Management
|
Your Oracle B2B Service 2022 Implementation Professional Questions, Answered Clearly
The 1z0-1064-22 exam — officially the Oracle B2B Service 2022 Implementation Professional — is Oracle's certification exam for professionals who work with its technologies, and passing it awards the B2B Service certification at the Professional level. Vendor-issued credentials like this one remain among the clearest signals of skill a resume can carry. It also connects naturally to Oracle B2B Service Implementation Professional, Oracle Fusion Cloud Service Certification as a next step.
Yes — TestKingIT offers a free PDF demo of the 1z0-1064-22 practice questions so you can inspect the question quality and verified answers before paying anything. Once you purchase, 365 days of free updates are included, and if the product expires, the update service renews at a 50% discount from your member zone.
Passing the 1z0-1064-22 exam requires 68%, and the official registration fee is USD $245. That fee buys a single attempt — a retake is charged at full price again. The smart sequence is to rehearse first: cycle through 78 practice questions at TestKingIT under timed conditions until your scores clear the passing mark with margin, then book.
The Oracle B2B Service 2022 Implementation Professional blueprint comprises 10 domains, led by Digital Customer Service, Queues and Work Distribution, and B2B Service Foundations. The complete weighted syllabus is in the section above — accurate preparation starts with knowing exactly what the exam weights most.
Oracle recommends hands-on experience implementing Oracle B2B Service solutions. No mandatory prerequisite exam is publicly specified.
Vendor criteria evolve, so before you schedule anything, verify the latest requirements on the official Oracle exam page.
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Expect 55 questions inside 90 minutes on the 1z0-1064-22 exam. The clock is the quiet examiner: knowing the content is not enough if pacing fails you. Rehearse with the TestKingIT Windows software or online engine in timed mode — the smooth, stable interface means nothing technical distracts you while you build your rhythm.
Oracle B2B Service 2022 Implementation Professional Sample Questions:
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
- A. Manage Service Request Queue
- B. Manage Service Request Products
- C. Manage Service Request Status Values
- D. Manage Service Request Severities
- E. Manage Service Request Resolutions
- F. Manage Service Request Categories
Correct Answer: A,B,C,F 🗳️
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is a visual development tool for creating applications in VBCS.
- B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
- C. VBCS is a visual development tool for creating applications in DCS.
- D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
Correct Answer: C,D 🗳️
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. First Response is due on Friday, 12 noon EST.
- B. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
- C. Resolution is due on Saturday, 2 PM EST.
- D. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
Correct Answer: A,D 🗳️
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Start/Stop
- B. Available
- C. Time Period
- D. Duration
- E. Interval
Correct Answer: D 🗳️
Which three types of data are included in the interaction associated with a normal call flow?
- A. Service Request create date
- B. Start time of the call
- C. Contact name
- D. Agent name
- E. Channel
Correct Answer: A,C,D 🗳️
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