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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 1: Operations Management Fundamentals- Product and service design
- History and evolution of operations management
- Operations strategy and competitive priorities
Competency 3: Process Improvement and Problem Solving- Plan-Do-Study-Act (PDSA) cycle
- Statistical Process Control (SPC)
- Six Sigma methodology
- Cause-and-effect diagrams (fishbone diagrams)
- Lean operations and waste elimination
Competency 4: Supply Chain Management- Supply chain design and strategy
- Logistics and distribution
- Sourcing and procurement
- Inventory management
Competency 7: Forecasting- Qualitative forecasting methods
- Quantitative forecasting methods (moving averages, exponential smoothing)
- Forecast accuracy measures
Competency 6: Production Planning and Scheduling- Aggregate planning
- Just-in-Time (JIT) and Kanban systems
- Master Production Schedule (MPS)
- Theory of Constraints (TOC)
- Material Requirements Planning (MRP)
Competency 5: Capacity Planning and Facility Layout- Location analysis and decisions
- Facility layout types (process, product, cellular, fixed-position)
- Capacity planning strategies
Competency 2: Quality Management- Malcolm Baldrige National Quality Award criteria
- Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
- Quality management philosophies (Deming, Juran, Crosby)

WGU Operations Management (C215, VDC2) Sample Questions:

1. What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers

A) It requires extensive, often complex, training.
B) It must always be customized and too much customization may slow down projects.
C) It takes a long time to implement and to see any benefits.
D) The cost savings and/or payback is impossible to measure in terms of bottom line.


2. Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?

A) They are experts in their field.
B) They know how an operation has always been done with no need to change.
C) They may resist training on new machines.
D) They may have suggestions for improving the operation.


3. Why is capacity requirements planning (CRP) important?

A) It creates a transparent view of lead time and overtime usage in work centers.
B) It provides the ability to compare available production capabilities to the planned workload.
C) It coordinates availability of materials for production processes.
D) It enables an assessment of employee production efficiency.


4. A company's monthly widgets demand has been consistent for the past few years but now a variable shift in demand is forecasted.
The demands are predicted to be:
* January: 20,000 units
* February: 17,000 units
* March: 19,000 units
* April: 21,000 units
* May: 22,000 units
* June: 24,000 units
Beginning inventory of 10,000 units should be maintained.
What is the average monthly net widget production demand for the company?

A) 22,167
B) 21,667
C) 20,000
D) 20,500


5. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing synchronizes product demand with assembly.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on producer-driven quality.
D) JIT marketing focuses on customer-driven quality.


Solutions:

Question # 1
Answer: A,C
Question # 2
Answer: D
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: D

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