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Prerequisites for Microsoft MS-220 Exam

Before taking the Microsoft MS-220 Exam, you need to be aware of its prerequisites so that you can prepare yourself accordingly. Here is a list of things that you need to know before taking the exam:

You must be a technical expert in order to take this exam. You should have experience in working with virtualization technologies such as VMware vCloud Air Network, Azure Stack, and Amazon Web Services (AWS). You should also know how to work with Office 365 and Skype for Business Online services.

You must have at least two years of experience working as a network engineer or administrator in an enterprise environment where cloud services are used on a regular basis.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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To prepare for the exam, candidates should have experience with Exchange Online and should have a good understanding of the Microsoft 365 suite of applications. They should also have experience with PowerShell and should be familiar with the Microsoft 365 admin center. Microsoft recommends that candidates take the MS-200 (Planning and Configuring a Messaging Platform) and MS-201 (Implementing a Hybrid and Secure Messaging Platform) exams before attempting the MS-220 exam.

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot mail flow issues20-25%- Troubleshoot mail flow rules and routing issues
- Resolve send/receive failures, delays, and NDRs
- Interpret message headers and message trace results
- Address issues with attachments and Defender for Office 365
Topic 2: Troubleshoot compliance and retention issues25-30%- Address data loss prevention (DLP) issues
- Manage retention policies and retention labels
- Troubleshoot in-place holds and litigation holds
- Resolve eDiscovery and content search problems
Topic 3: Troubleshoot hybrid and migration issues10-15%- Resolve hybrid configuration wizard and connectivity problems
- Troubleshoot mailbox migration batches and failures
- Fix directory synchronization issues
- Address coexistence and free/busy sharing problems
Topic 4: Troubleshoot mail client issues20-25%- Address mailbox settings and calendar sharing issues
- Resolve Outlook connectivity and profile issues
- Fix mobile device and ActiveSync problems
- Troubleshoot Outlook on the web access and functionality
Topic 5: Troubleshoot Exchange Online configuration issues15-20%- Manage mailbox and recipient configuration
- Troubleshoot email address policies and accepted domains
- Resolve permissions and access control problems
- Fix mailbox database and quota issues

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