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Intended Candidate for ITILFND Exam

The fashioning of such a test considered those candidates requiring a basic grasp of the ITIL standard, those desiring the understanding of how the ITIL can work in promoting ITSM, and specialists who operate within a company that is utilizing ITIL. Also, anyone in need of ITSM knowledge can reach for this exam.

ITILFND02: ITIL Service Lifecycle – this unit requires that you understand the ITIL service lifecycle value and how processes integrate through the service lifecycle. Therefore, the applicants should have the skills to perform the following tasks:

  • • Explain the structure of the ITIL service lifecycle;• Explain the scope, objectives, and purpose of a service strategy;• Describe the value that this service strategy offers to businesses;• Explain the scope, objectives, and purpose of service design;• Describe the value that this service design offers to businesses;• Explain the scope, objectives, and purpose of service transition;• Describe the value that this service transition offers to businesses;• Explain the scope, objectives, and purpose of service operation;• Describe the value that this service operation offers to businesses;• Explain the scope, objectives, and purpose of a continual service;• Describe the value that this continual service offers to businesses.

The ITILFND exam as the inception of the ITIL promotes candidates as they look at ITSM through an operation targeting how to create, deliver, in addition to continually improve products as well as services that are technologically enabled. Some things that this test for the ITIL 4 Foundation certificate enables include areas like ITIL guiding principles, four dimensions related to Service Management, and a holistic method that facilitates co-creating value with customers and others involved in forming services and products.

EXIN ITILFND Exam Syllabus Topics:

SectionWeightObjectives
The Four Dimensions of Service Management8%- Four Dimensions
  • 1. Partners and Suppliers
  • 2. Value Streams and Processes
  • 3. Organizations and People
  • 4. Information and Technology
ITIL Guiding Principles15%- Guiding Principles
  • 1. Collaborate and Promote Visibility
  • 2. Start Where You Are
  • 3. Focus on Value
  • 4. Think and Work Holistically
  • 5. Optimize and Automate
  • 6. Progress Iteratively with Feedback
  • 7. Keep It Simple and Practical
The ITIL Service Value System16%- Service Value System Components
  • 1. Guiding Principles
  • 2. Continual Improvement
  • 3. Practices
  • 4. Service Value Chain
  • 5. Governance
ITIL Practices29%- Key Practices
  • 1. Service Configuration Management
  • 2. Change Enablement
  • 3. Problem Management
  • 4. Service Desk
  • 5. Continual Improvement
  • 6. Relationship Management
  • 7. Incident Management
  • 8. Deployment Management
  • 9. Service Level Management
  • 10. Release Management
  • 11. Supplier Management
  • 12. Information Security Management
  • 13. IT Asset Management
  • 14. Monitoring and Event Management
Key Concepts of Service Management22%- Service Management Concepts
  • 1. Products and Services
  • 2. Organizations, Service Providers, Service Consumers and Stakeholders
  • 3. Service Relationships
  • 4. Value and Value Co-Creation
  • 5. Outcomes, Costs and Risks
The Service Value Chain10%- Service Value Chain Activities
  • 1. Improve
  • 2. Engage
  • 3. Obtain/Build
  • 4. Deliver and Support
  • 5. Design and Transition
  • 6. Plan

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