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ITIL 4 Foundation certification exam comprises 40 multiple-choice questions that must be completed within 60 minutes. ITIL-4-Foundation-Deutsch exam covers five modules: Service Management, Service Value System, Service Value Chain, Service Management Practices, and Key Concepts. Candidates must score at least 65% to pass the exam and earn the certification. ITIL-4-Foundation-Deutsch exam can be taken online or in person at an accredited testing center.
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ITIL-4-Foundation (ITIL 4 Foundation) Exam is a certification program designed to provide professionals with a comprehensive understanding of the ITIL framework. The ITIL framework is a set of best practices for IT Service Management (ITSM) that is widely used across industries. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification program covers the latest version of the ITIL framework, which was released in 2019. ITIL-4-Foundation-Deutsch exam is designed to test the knowledge and skills of candidates in implementing and managing IT services using the ITIL framework.
ITIL 4 Foundation Certification Exam is a globally recognized certification that validates an individual's expertise in IT service management. ITIL (Information Technology Infrastructure Library) is a framework of best practices for IT service management that aligns IT services with the needs of the business. The ITIL 4 Foundation Certification Exam is designed to test an individual's knowledge of the ITIL 4 framework and its key concepts, principles, and practices.
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ITIL 4 Foundation exam is a certification exam that is designed to test the knowledge and understanding of IT professionals in the latest version of ITIL - ITIL 4. ITIL, or Information Technology Infrastructure Library, is a set of best practices for IT service management that focuses on aligning IT services with the needs of the business. The ITIL 4 Foundation exam is the entry-level certification for ITIL 4 and is a prerequisite for higher-level certifications in the ITIL 4 framework.
ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Understand the four dimensions of service management | 15-20% | - Information and technology - Overview of the four dimensions - Organizations and people - Partners and suppliers - Value streams and processes |
| Topic 2: Understand the key ITIL practices | 30-35% | - Continual improvement practices - Service configuration management practices - Service desk practice - Incident management and request fulfillment practices - Service level management practices - Supplier management practices - Relationship management practices |
| Topic 3: Understand the purpose and effects of the service value system | 15-20% | - The ITIL practices in the service value chain - Opportunity and demand - Overview of the service value system - The service value chain |
| Topic 4: Understand the key concepts of service management | 15-20% | - Key concepts of creating value with services - Organize and deliver value with services - Key concepts of the service relationship |
| Topic 5: Understand how the ITIL framework guides the organization | 15-20% | - The ITIL principles in detail - Nature and use of the ITIL guiding principles - Other frameworks and methods |
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