Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Instant Download Huawei : H21-287_V1.0 Questions & Answers as PDF & Test Engine
Updated: Oct 08, 2026
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- Total Questions: 132
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Not enough time is the most common candidate complaint, and TestKingIT heard it. The Huawei HCSP-Presales-Service(AICC) V1.0 package concentrates preparation into 132 practice questions with verified answers — direct, efficient, and honest about the work required.
Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | HCSP-Presales-Service(AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Single-choice, Scenario-based, Multiple-choice |
| Exam Price: | $200 USD |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Passing Score: | 600 / 1000 |
| Real Exam Qty: | 60 |
| Related Certifications: | HCSP-Field-Service(AICC) HCIA-Service |
| Available Languages: | Chinese, English |
| Recommended Training: | Huawei HCSP-Presales-Service(AICC) Training Course |
| Exam Registration: | Prometric Registration Huawei Talent Certification |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored / Onsite at authorized test centers |
| Pre Condition: | Recommended to have HCIA-Service certification or relevant service industry experience |
| Official Syllabus URL: | https://e.huawei.com/en/talent/certification/exam/H21-287_V1.0 |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Product Knowledge | 30% | - ICD (Intelligent Call Distributor) principles and functions - CTI, IVR, recording and other core modules - UAP (Unified Agent Platform) features and specifications - Integration with third-party systems (CRM, billing, etc.) |
| Topic 2: AICC Solution Overview | 20% | - Basic concepts and positioning of AICC - Architecture and components of AICC solution - Typical application scenarios and value |
| Topic 3: Presales Capability and Case Analysis | 25% | - Solution proposal and quotation preparation - Competitive analysis and differentiation - Typical project cases and best practices - Common questions and solutions |
| Topic 4: AICC Solution Design | 25% | - High availability and disaster recovery design - Requirement analysis and solution planning - Security and compliance considerations - Capacity planning and network design |
FAQ About the Huawei HCSP-Presales-Service(AICC) V1.0 Exam
Recommended to have HCIA-Service certification or relevant service industry experience Since requirements change over time, confirm the latest on the official Huawei exam page before scheduling.
Huawei recommends these training resources for the Huawei HCSP-Presales-Service(AICC) V1.0 exam:
Follow the training with steady self-testing — the 132 practice questions from TestKingIT make that routine easy to maintain.
TestKingIT issues a full refund if you take the Huawei HCSP-Presales-Service(AICC) V1.0 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official Huawei HCSP-Presales-Service(AICC) V1.0 outline defines 4 domains. The leading three are Presales Capability and Case Analysis (25%), AICC Solution Design (25%), and AICC Solution Overview (20%). The full list is in the topics section above, and TestKingIT's 132 practice questions cover each one.
The H21-287_V1.0 exam is a Huawei certification exam validating the Huawei HCSP-Presales-Service(AICC) V1.0 syllabus shown above. It belongs to these credential paths: HCIA-Service, HCSP-Field-Service(AICC). Candidates of different ages and backgrounds take it to advance their careers in 2026, and TestKingIT prepares all of them with 132 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Three versions of the 132 practice questions for the Huawei HCSP-Presales-Service(AICC) V1.0 exam, each with its own strengths: a printable, expert-prepared PDF with instant download and free demo; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Choose whichever suits your taste — all are included, along with 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The Huawei HCSP-Presales-Service(AICC) V1.0 exam requires 600 / 1000 to pass, and registration costs $200 USD. Retaking costs the same fee again, so a readiness check with the TestKingIT engines is a sensible investment before booking.
The Huawei HCSP-Presales-Service(AICC) V1.0 exam contains 60 to complete within 90 minutes. Timed practice in the TestKingIT Desktop Test Engine prepares you for exactly that rhythm.
Online proctored / Onsite at authorized test centers Register for the Huawei HCSP-Presales-Service(AICC) V1.0 exam through these official channels:
Once booked, your TestKingIT practice questions reach your inbox within 1 minute — the countdown to exam day can start at once.
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which AICC reporting metric is calculated as (Number of Calls Answered Within Threshold) / (Total Calls Offered) * 100?
- A. Agent Utilization
- B. Average Speed of Answer
- C. Service Level (%)
- D. Abandonment Rate
Correct Answer: C 🗳️
Which AICC component would be extended or integrated with to create a custom real-time dashboard showing business-specific Key Performance Indicators (KPIs)?
- A. The agent's UAP client.
- B. The network switch.
- C. The CMS reporting database via ODBC/JDBC connections.
- D. The IVR media server.
Correct Answer: C 🗳️
A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?
- A. The UAP itself uses a pre-configured widget or iframe to display the CRM page.
- B. The ICD engine fetches the data as part of the routing logic.
- C. A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
- D. The CTI server makes a direct SQL query to the CRM database.
Correct Answer: C 🗳️
In an omni-channel implementation, what is the technical challenge of maintaining a "persistent conversation state" when a customer switches from a web chat to a voice call mid-conversation?
- A. The UAP automatically handles this without any additional configuration.
- B. It can only be done if the voice call is placed through a special link in the chat window.
- C. It is impossible to achieve without the customer providing an identifier each time.
- D. It requires a shared session database that both the chat server and CTI can access with a common session ID.
Correct Answer: D 🗳️
Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?
- A. Silent Monitoring
- B. Call Barging
- C. Call Recording
- D. Call Coaching (Whisper)
Correct Answer: D 🗳️
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